American Express Virtual Customer Care Professional

American Express Virtual Customer Care Professional

Job Responsibilities: Customer Care Professional

Salary: $20-30/Hour

Company: American Express

Location: New York, USA

Educational Requirements: High School

About Company: American Express Organization is an American worldwide monetary administrations enterprise had some expertise in installment cards settled in New York City. It is perhaps of the most significant organization on the planet and one of the 30 parts of the Dow Jones Modern Normal.

Full Job Description : 

With the right backing, people and groups have the energy to development in tremendous ways. While you join group Amex, you end up part of a global and numerous community of comrades with an unwavering dedication to back our customers, communities and every different. Here, you’ll study and grow as we assist you create a career journey that’s precise and significant to you with benefits, packages, and versatility that guide you in my view and professionally.

At American specific, you’ll be diagnosed on your contributions, management, and effect—every colleague has the opportunity to share within the organization’s fulfillment. Together, we’ll win as a crew, striving to uphold our organization values and powerful backing promise to provide the world’s first-rate purchaser revel in each day. And we’ll do it with the utmost integrity, and in an surroundings wherein absolutely everyone is visible, heard and feels like they belong.

As a logo constructed on going above and beyond to offer the exceptional purchaser enjoy, having the maximum fantastic colleagues is paramount. As the face of the employer, you can create nice interactions with our clients every day–from curating a unique travel or lifestyle revel in to supporting them with their normal wishes. And, you could develop your competencies via enterprise-main training and ongoing coaching, all while gaining knowledge of what it way to continually set the standard for global elegance, consumer-first service. Locate your place in carrier on #TeamAmex.

In case you possess the above experience, abilities and share our values of offering exquisite experience for customers and promoting products to satisfy the needs of our customers then we look ahead to receiving your application and speak me with you.

What would you do each day as a customer Care expert?

• Service inbound calls even as attractive and consulting with small commercial enterprise proprietors and decision makers, find out about their desires and propose the proper American explicit SBS products
• Deliver high tiers of product and carrier information to certainly communicate appropriate product features, advantage and different factors of yankee explicit Small business services
• Constantly improve on key promoting abilities, which include building rapport, know-how consumer needs, coping with objections and closing sales
• Offer first rate purchaser care via responding to questions regarding debts in a fast paced, dependent patron care surroundings
• File important account facts consistent with installed guidelines and techniques
• Integrity: Adhere to all Regulatory and Compliance tips associated with servicing and income practices

Minimum qualifications

• Customer support revel in (two years+) with a passion for building consumer loyalty through amazing listening, consultative dating constructing, resourcefulness and robust written and verbal communication.
• Verified success in a customer service and sales environment ( years+)
• Capability to paintings in a quick-paced metric driven surroundings with gifted multitasking and navigation in a web-based environment
• Enjoy owning or working in a small commercial enterprise is a plus
• High college diploma or equal required. Education benefits to be had
• The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am EST.

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1. Do your research: Start by researching companies that you’re interested in working for. You can begin by checking out company websites, job search engines like Glassdoor, Indeed, and LinkedIn, and business publications like Forbes, Fortune, and Inc.
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3. Look at employee reviews: Check out employee reviews on websites like Glassdoor, where employees can anonymously review their employers. Look for reviews that mention work-life balance, career growth opportunities, and employee satisfaction.
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American Express Virtual Customer Care Professional