American Airlines Customer Service Jobs $15/Hr

Job Responsibilities: Customer Assistance Representative

Salary: $15/Hour

Company: American Airlines

Location: Dallas, USA

Educational Requirements: High School

About the Company: American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by scheduled passengers carried and revenue passenger mile.

Full Job Description :

Intro

Are you geared up to discover a global of possibilities, both at paintings and for the duration of your time off? Join our American airlines family, and you’ll travel the arena, develop your information and emerge as the high-quality model of you. As you embark on a brand new journey, you’ll tackle demanding situations with flexibility and style, getting to know new capabilities and advancing your profession whilst having the time of your existence. Experience unfastened to enrich each your personal and paintings lifestyles and hop on board!

Why you will love this job

The patron assistance representative interacts with clients in a courteous, efficient, friendly and expert manner:

What you may do

Those are the critical capabilities of the task

This list is supposed to mirror the present day process however there can be extra critical functions (and non-critical process features) that are not referenced. Control will alter the activity or require different tasks be finished when operationally important, looking at, of course, any criminal obligations together with any collective bargaining duties.

Greeting customers after they enter the airport or arrive inside the price ticket area
Screen the price tag counter vicinity to make sure it is in compliance with protection regulations and techniques
Assisting customers with self-carrier kiosk test-in and kiosk bags processing (e.G., printing boarding passes and receipts)
Servicing and preserving kiosk machines (e.G., load paper, clean surfaces)
Troubleshooting kiosk technology issues to perceive the source of troubles or mistakes
Speaking with IT about kiosk era troubles that require extra servicing
Verifying that customers’ carry-on luggage complies with FAA/American airways polices (e.G., size, amount)
Verifying and clearing tour files (e.G., passports, visas) for clients touring internationally (e.G., using the Timatic database to be had in the kiosk)
Supporting clients with checked bags processing (e.G., finishing credit card transaction, self-tagging, verifying weight)
Queuing traces in price tag counter areas primarily based on departure times or kind of assistance wanted (e.G., unique help, to lessen extent of lines or wait time)
Accepting and activating customers’ self-tagged baggage at the activation station
Physically shifting baggage for the duration of the price tag counter place (e.G., move checked baggage to belt, pass outsized baggage to specified outsized bags region)
Assisting customers with checking their assistive gadgets, carrying equipment, and different oversized objects (e.G., verify adherence to appropriate regulations)
Refer clients to customer support marketers when appropriate
Acting clearance and verification of files at kiosks
Supporting with the physical movement of non-ambulatory clients as they board, deplane, or otherwise pass at some point of the gate and larger terminal vicinity
Supporting unaccompanied minors with boarding, deplaning, or other transportation
Supplying customers with gate data and instructions
Performing paging sports (e.G., to announce forgotten items, to invite clients to go back to locked luggage) (at some airports)
In all likelihood appearing extra associated duties as deemed operationally vital by way of control constant with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or vicinity, which includes mandatory time beyond regulation requirements, various shifts, weekends, and holidays complete process-applicable trainings
Adhere to authorities rules (e.G., DOT, FAA, TSA)
Adhere to agency guidelines, procedures, and performance requirements
Put on uniforms as required by means of corporation policy
Offer satisfactory customer support in a expert manner in accordance with American’s tips
Use a couple of inner assets/structures, inclusive of for the duration of customer interactions

All you’ll need for success

Minimum qualifications- training & previous activity enjoy

High school degree or GED or global equal
Ought to be 18 years of age or older
Study, write, fluently communicate and understand the English language.
Bilingual language abilities can be required in some locations
Relevant valid driving force’s license as required via nearby authorities
Completion of a pre-employment drug display screen, comprehensive history test and/or fingerprinting to meet enterprise and security necessities
Should fulfill FAA crook history exams to qualify for unescorted get admission to privileges to airport security identification show areas (SIDA), if relevant
Ought to be capable of secure suitable airport authority and/or US Customs security badges, if relevant
Have to be legal to work in the U.S.

Desired qualifications- schooling & previous job experience

Operating information of Sabre or any other Passenger provider gadget
Preceding head to head customer service enjoy
Running in a quick pace environment

American Airlines Customer Service Jobs $15/Hr