American Airlines Jobs Pittsburgh, Aa Remote Customer Service (Analyst, Contact Center ) @Jobinus Apply Now!!

American Airlines Jobs Pittsburgh, Aa Remote Customer Service (Analyst, Contact Center ) @Jobinus Apply Now!!

Job Responsibilities: Analyst, Contact Center

Salary: $20-30/Hour

Company:  American Airlines

Location: Petersburg, USA

Educational Requirements: Bachelor’s Degree

About the Company:  American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by scheduled passengers carried and revenue passenger mile.

American Airlines Jobs Pittsburgh, Aa Remote Customer Service 

Full Job Description : 

You will experience global travel, increase your knowledge, and become the best version of yourself if you join our American Airlines family. With grace and adaptability, you’ll overcome challenges as you embark on your new journey, learning new skills and advancing your career while having the time of your life. Join in and don’t be afraid to enhance your personal and professional lives.

 Reasons why you’ll like your job.

•  The Contact Center Planning, Reporting, and Operations Team is where this position is located within the Analytics and Data Science Division.
•  accountable for providing data and analytics support to one or more AA contact centers. (Customer support, reservations, central bag service, AAdvantage customer support, etc. ).

 How you’ll conduct yourself.

•  As was already mentioned, this list is meant to reflect the current situation, but there may be additional crucial job duties that are not listed but are just as important as (if not more so than) those that are. As long as it complies with all relevant laws and any applicable collective bargaining agreements, management may, as deemed appropriate, modify the job or demand that other tasks be completed.
•  The Contact Center and Customer Experience Planning organization measures and analyzes key performance indicators to support its strategic direction.
•  carries out intricate quantitative analysis on a range of contact center-related topics to discover insights, guide tool development, and support policy decision-making.
•  creates standard reports and supports high-value analysis aimed at better understanding our customers and policies to improve the overall contact center experience and bottom-line revenue.
•  In support of the business’s overall analytics plan, lead highly visible projects across various departments. Take part in the planning process.
•  acts as the main point of contact for inquiries about data, metadata, and statistical analysis. serves as the owner of at least one contact center, customer experience, or service recovery data subject area.
•  creates new data sources and oversees database improvements while acting as the point of contact between the Contact Center Planning team and the Data Engineering, Automation, and Analytics organization.
•  Identify KPIs and data sources with business partners for newly created policies and products.

 Everything you’ll require to be successful.

 The minimum requirements are education and previous work experience.

•  a bachelor’s degree in business analytics, statistics, math, computer science, or a related technical field, or an equivalent combination of education and experience.
•  familiarity with data extraction methods and tools (SQL, SAS, Python, etc. ).
•  being familiar with internal data warehouses (e. g. Use Mosaic to manipulate data and to extract, analyze, and report on it.
•  knowledge of either PowerBI or Tableau, two data visualization programs.

The preferred qualifications are education and prior work experience.

•  a graduate degree.
•  two years’ worth of experience removing, examining, and modifying data from relational databases.
•  data about Microsoft Azure and Databricks.
•  knowledge of Python and related development environments (e. g. Jupyter, Spyder.
•  either the Tableau Certified Data Analyst certification or the Tableau Desktop Specialist certification.
•  Professional Analytics Certified by INFORMS.

 Certifications, licenses, and skills.

•  strong cross-departmental project leadership skills and project management experience.
•  Advanced proficiency in Tableau/Power BI and Microsoft Excel is preferred.
•  having no trouble writing SQL queries in at least one SQL dialect (e.g. such as MSSQL, MySQL, etc. ).
•  Amazing problem-solving abilities, including the ability to logically arrange a suitable analytical framework.
•  Excellent teamwork and leadership skills as well as the capacity to work well under a variety of conditions.

 What you’ll be given.

All of American Airlines’ facilities are available for your use:

•  Travel advantages: Our vast global network offers more than 6,800 flights per day to 365 destinations for you, your family, and friends who are prepared to travel the world.
•  Benefits for your health: Your dental, prescription, vision, and health benefits will all be available to you right away. We also offer flexible spending accounts, virtual doctor visits, and more. And that’s just the beginning.
•  Wellness Programs: Our wellness programs give you access to all the necessary tools, resources, and support because we want you to be the best version of yourself.
•  Depending on the workgroup, employer contributions to your 401(k) plan might be available after a year and are available at the time of hire.
•  Additional Benefits: In addition to our Employee Assistance Program, pet insurance, and other fantastic benefits, we also provide discounts on hotels, automobiles, cruises, and more.

American Airlines Jobs Pittsburgh, Aa Remote Customer Service (Analyst, Contact Center ) @Jobinus Apply Now!!