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Job Responsibilities: Technical Support Representative
Salary: $40-85/Hour
Company: Aetna
Location: Austin, USA
Educational Requirements: Bachelor Degree
About the Company: Aetna Inc. is an American-managed healthcare company that sells traditional and consumer-directed healthcare insurance and related services, such as medical, pharmaceutical, dental, and behavioral health.
Full Job Description:
All candidates are required to live within 50 miles from Richardson and could be required to record to the office once each different month and within the occasion they have an internet disruption, strength disruption, or for enterprise wishes.
Do business from home flexible option is to be had. You should have a quiet, personal paintings region with a closed door. Based and child-care arrangements ought to be made as in case you have been onsite. You should have a comfy net connection with a velocity of one hundred fifty mbps to be able to make money working from home. If your internet or power gets interrupted and you are not able to repair the relationship trouble in a timely manner you will need to return into the decision center to finish your shift, you may be predicted to arrive no longer than an hour after your connection is interrupted. You may additionally come into the decision center to paintings if you opt to paintings onsite.
As a Technical guide representative, you’ll be working in a fine cultural environment, working through timely technical responses to inquiries from CVS store personnel, pharmacy, and Minute sanatorium personnel regarding solving, diagnosing, and resolving issues for the shops on hardware, Pharmacy, point of Sale systems, Minute health center and picture. Reporting to the manager of Technical guide, this function requires an in depth expertise of trouble escalation and observe-up techniques to make certain well timed decision of reported issues. Related on line understanding articles are used for troubleshooting; incidents are supervised in a case monitoring device. The principle duty of this employee is to take stay troubleshooting calls daily. This candidate must deliver splendid customer support in a timely, and green way, with a shown willpower to 1st call decision and normal consumer happiness.
Key responsibilities:
- record issues, complete problem tickets, and request data within the guide equipment
- preserve knowledge with correct up-to-date records regarding modern-day regulations, tactics, and troubleshooting techniques
- efficaciously deal with call workload
- provide remarkable customer support with the aid of analyzing, diagnosing, and resolving problems and requests within carrier stage agreements
- Collaborate well in a group environment
- the entire-time employee will work 5 days per week, and should be able to work one weekend shift per week
Pay range
This pay variety represents the base hourly price or base annual full-time earnings for all positions in the task grade inside which this function falls. The actual base earnings offer will rely upon an expansion of things consisting of enjoy, education, geography and other relevant factors. This role is eligible for a CVS fitness bonus, fee or quick-term incentive software in addition to the base pay variety listed above.
Similarly for your repayment, enjoy the rewards of an employer that puts our heart into worrying for our colleagues and our groups. The corporation gives a full range of clinical, dental, and imaginative and prescient blessings. Eligible employees may join inside the business enterprise’s 401(okay) retirement savings plan, and an worker stock purchase Plan is likewise available for eligible personnel. The organisation presents a totally-paid time period lifestyles insurance plan to eligible personnel, and brief-term and long time incapacity benefits. CVS health additionally offers numerous nicely-being programs, schooling help, loose improvement courses, a CVS keep cut price, and bargain programs with taking part partners. As for time without work, corporation personnel revel in Paid day without work (PTO) or excursion pay, in addition to paid vacations throughout the calendar yr. Quantity of paid holidays, ill time and other time off are furnished consistent with applicable nation regulation and corporation guidelines.
For extra precise information on available advantages, please visit
Required qualifications
- 6 months of software packages, hardware diagnostics, and/or technical call center/assist table enjoy
Favored qualifications
- enjoy in a help desk/call center surroundings supplying technical help in a retail surroundings
- enjoy the use of computer hardware and software program packages
Education
Excessive faculty diploma or GED required.
Cvs Online Jobs
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Cvs Online Jobs
