Netflix Customer Service Jobs – Remote $25-35/Hr
Job Responsibilities: Player Support Lead
Salary: $25-30/Hour
Company: Netflix
Location: Los Gatos, USA
Educational Requirements: Bachelor Degree
About the Company: Netflix is an American subscription video-on-demand over-the-top streaming television service owned and operated by Netflix, Inc., a company based in Los Gatos, California. It offers films and television series from various genres, and it is available in multiple languages.
Full Job Description :
Netflix is seeking out an brilliant player help Lead for the external games business to assist deliver the subsequent generation of video games for a global target market. The function will lead the player aid efforts for the externally developed portfolio of video games in partnership with the Netflix customer service crew that spans a global aid community for Netflix.
This function will establish the player aid system for the outside games portfolio, adapting the difficulty escalation structure to paintings with outside developers, evaluating ticket extent and kind via game and delivery to a balanced SLA. They may paintings closely with external production to floor and cope with recreation particular problems and tendencies with an understanding of new function releases and live operated occasions to satisfactory assist the player enjoy, handling through emergent problems.
The player guide Lead will even paintings carefully with the Product marketing group who manages lively paid media, social and community conversations; coordinating proactive and reactive messaging to holistically manage participant verbal exchange and experience.
The candidate could have a music report of constructing robust relationships with go purposeful companions internally and externally with a ardour for supporting gamers to have the ultimate revel in with our video games.
Responsibilities:
- Set up the quit to quit participant support float for external video games, collaborating with manufacturers and PMs on sport issues, partnering with Product advertising and outside Communications to proactively control broader issues
- Partner and manual outside sources to manage help extent for a extensive portfolio of video games
- Reveal app keep critiques for games and reply to troubles bobbing up on the shop floor in parallel to active price tag management
- Leverage CRM gear, dashboards and regular reporting to surface participant fitness for individual games as part of a holistic technique for participant relationship control
- Constantly source relevant game information to be leveraged for assist center and information Base content for participant self-assist
- Pressure statistics analysis for all components of the customer support service to constantly enhance the participant revel in
Necessities:
- 5+ years of experience in customer support together with the online game enterprise, 2+ years in a leadership role
- Familiarity and information of the game development method and style of recreation content material, ideally such as live carrier video games and games at the mobile platform
- Revel in with facts driven technique to analyze and optimize customer support for multiple products
- Deep enjoy with Product marketing, PR and network groups building holistic verbal exchange with our players
- Demonstrated music document of operating with a move functional team, using effects from impact
- Strategically tactics challenges and applies flexibility to solutions
- Continuously looking for methods to improve and iterate an present framework, or building anew for fine results
- Participant first attitude & ardour for video games, innovations in software and hardware and the way they improve the player revel in
