Welcome to Lexmark International, where we strive to deliver the best customer service in the industry. We are currently seeking a dedicated and passionate individual to join our team as a Services Customer Operations 1. Our company values teamwork, innovation, and a customer-centric mindset, and we are looking for someone who shares these values. If you are a proactive problem-solver with excellent communication skills and a strong attention to detail, we want to hear from you. Join us in providing top-notch service to our customers and making a positive impact on their experience with Lexmark.
Greet and welcome customers in a warm and professional manner.
Provide exceptional customer service by understanding and addressing their needs and concerns.
Assist customers with inquiries, orders, and technical support via various communication channels, such as phone, email, and chat.
Collaborate with other team members to ensure timely and accurate resolution of customer issues.
Maintain a thorough understanding of Lexmark’s products and services to effectively communicate and troubleshoot with customers.
Respond to customer feedback and escalate any issues or concerns to the appropriate department.
Continuously seek opportunities to improve and streamline customer service processes.
Adhere to company policies and procedures, including privacy and security protocols.
Maintain accurate and detailed customer records and interactions in our CRM system.
Take ownership of customer issues and follow through to resolution.
Proactively identify and communicate any trends or recurring issues to management.
Participate in training and development programs to enhance customer service and technical skills.
Collaborate with cross-functional teams to share customer insights and contribute to overall customer experience strategy.
Demonstrate a positive and professional attitude at all times while representing Lexmark.
Embody the company’s values of teamwork, innovation, and customer-centric mindset in all interactions with customers and colleagues.
Where is this job?
This job is located at Mexico City, CDMX, Mexico
Job Qualifications
Strong Communication And Interpersonal Skills.
Ability To Multitask And Prioritize Tasks In A Fast-Paced Environment.
High School Diploma Or Equivalent Education.
Minimum Of 1-2 Years Of Customer Service Experience.
Proficiency In Microsoft Office And Other Relevant Software.
Required Skills
Data Entry
Communication
Time Management
Multitasking
Attention To Detail
Conflict Resolution
Customer Service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Decision Making
Leadership
Problem Solving
Time Management
Interpersonal Skills
Creativity
Teamwork
Adaptability
