AWS is seeking a Data Center Technician to join their growing Infrastructure Operations team. This role plays a critical part in managing hardware lifecycle and ensuring high system reliability within AWS’s large-scale data centers. If you’re passionate about solving technical challenges, working in a fast-paced environment, and collaborating with diverse teams, this position offers an exciting opportunity.
Key Responsibilities:
- Troubleshoot advanced hardware issues, including servers, storage, and networking devices, ensuring 24/7 operation.
- Maintain system reliability and availability, addressing issues promptly.
- Participate in projects to enhance operational efficiency, sharing knowledge with global technical teams.
- Train less technical staff on best practices related to hardware troubleshooting and service ownership.
- Contribute to interviews and help build the team during the hiring process.
- Manage trouble tickets, working to resolve issues through a directed workflow.
- Participate in on-call duties and handle scheduled maintenance, infrastructure monitoring, and change management activities.
- Document root causes for operational issues, contributing to process improvement.
- Ensure adherence to safety and security policies.
A Day in the Life:
- Support and maintain DC infrastructure equipment like racks, servers, networking devices, and cables.
- Follow ticket-based environments for systematic problem resolution and perform routine operations on hardware.
- Engage in site management and ensure tidiness in the operation areas.
- Work in 24/7 shift rotations, contributing to smooth Data Center operations
About the Team:
- Diverse Experiences: AWS values a wide range of experiences and encourages candidates from all backgrounds to apply.
- Inclusive Culture: AWS fosters an environment of inclusion and continuous learning, offering resources like mentorship and employee-led affinity groups.
- Career Growth: AWS provides ample opportunities for professional development through mentorship, knowledge-sharing, and resources to help you advance.
- Work-Life Balance: AWS emphasizes flexibility, supporting a culture where work-life harmony is valued.
Basic Qualifications:
- 5+ years of hands-on experience with server hardware and network fiber.
- Proficiency in network troubleshooting, optical fiber cabling, and working with switches and routers.
- Strong communication skills and experience acting as an escalation point for technical issues.
This role offers an exciting opportunity to work on cutting-edge technology in a supportive and dynamic environment. If you have the technical expertise and a passion for problem-solving, this could be the perfect fit for you!
Data Center Operations Technician, Data Center Operations ID-4550
