Job Title: Receptionist & Business Services Assistant
Company: Freshfields
Location: Singapore
Job Type: Full-time
Job Summary:
As a Receptionist & Business Services Assistant at Freshfields, you will serve as the first point of contact for clients and visitors, providing exceptional service and administrative support. This is a dynamic role that combines client care, secretarial tasks, and business services support in a fast-paced environment. You will ensure the smooth running of the reception area, coordinate internal and client meetings, and support the business with various operational tasks.
Key Responsibilities:
Reception and Client Care:
- Manage clients’ and visitors’ hospitality, ensuring refreshments are served and their requests are promptly attended to.
- Respond to telephone calls and inquiries, maintaining the reception area at all times.
- Maintain the conference room booking schedule for meetings, client events, and other activities.
- Provide first-line support for audio and video requirements for internal and client meetings.
- Ensure client suites and social zones remain tidy and well-presented.
- Maintain records for office security access passes.
Business Services:
- Provide secretarial and administrative support to fee earners, including document printing, photocopying, and binding.
- Assist with preparing hearing bundles, travel arrangements, and restaurant bookings.
- Cover for absent secretarial team members.
- Liaise with building management and vendors regarding maintenance and repair issues.
- Monitor inventory of pantry, stationery, and other office supplies.
- Handle courier and transportation requests.
- Assist with organizing client seminars, conferences, and networking events by liaising with venues, caterers, and vendors, managing RSVPs, and preparing materials.
- Address ad-hoc requests as required.
Key Requirements:
- Exceptional customer service skills with a client-focused mindset.
- Excellent verbal and written communication skills, with the confidence to interact at all organizational levels.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Ability to work in a fast-paced environment and under pressure.
- Team player who is reliable, flexible, and enthusiastic.
- Proactive, with the ability to prioritize tasks and work independently.
- Technologically proficient, particularly with Microsoft Office Suite.
- Willingness to work beyond normal hours if necessary.
About Freshfields:
Freshfields is a global law firm with a strong reputation for supporting leading corporations, financial institutions, and governments in their most complex business-critical matters. We are committed to creating a better future for our clients, people, and communities. Freshfields values diversity and inclusion, fostering a work environment where everyone can excel and feel a sense of belonging.
Why Work with Us?
- Join a prestigious global firm with a track record of success.
- Engage in a dynamic, fast-paced work environment.
- Collaborate with talented professionals at all levels.
- Enjoy a culture of learning and growth, with support for your career development.
This role is ideal for someone with a passion for customer service, a proactive attitude, and the ability to handle multiple tasks while maintaining attention to detail in a busy office setting.
0400 FBD USA LLP | Receptionist ID-4670
