Full job description
- Position: Calling Specialists (voice)
- Job Shift: Night
- Experience: Minimum 1 year of experience in an International (Voice) Process.
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Navi Mumbai
- Salary Range: ₹ 3,00,000 – ₹ 8,00,000 p.a
Key Responsibilities:
- Calling Specialists are responsible for communicating with Clients on special projects.
- They must possess a very high degree of Customer Service skills and must have an urgency to ensure the Client’s objectives are met. They should be very effective communicators.
- Make and receive calls related to special clients and projects.
- Have a good understanding of the process objectives and be able to communicate effectively with the clients to achieve them.
SKILLS/EXPERTISE:
- Excellent English communication skills (verbal and written)
- Must have an Neutral Accent or American Accent (preferable) with a high degree of accuracy in pronunciation.
- Must have a clear voice and a must be able to communicate professionally without the use of conversation fillers or slang when speaking.
- Ability to manage and prioritize multiple work requirements to meet deadlines.
- Must be self-managed, responsive and dedicated to customer support.
- Ability to work independently as well as in a team environment.
Note:
- This position is open only for male candidates willing to work in Night shifts.
- Candidates who have appeared for our Voice process in the last 3 months are not eligible for this opening.
- Candidates with notice period greater than 45 days (non-negotiable), please do not apply.
- Candidates with only Domestic Call Center experience are ineligible for this profile.
