Are you passionate about delivering exceptional customer experiences and driving innovation in the airline industry? Do you have a strong background in product management and a deep understanding of offer and order management systems? If so, British Airways is looking for a dynamic and experienced Product Specialist to join our team and help us shape the future of our offer and order management processes.As a Product Specialist for our Next-Generation Offer & Order Management, you will play a crucial role in developing and implementing cutting-edge solutions that will enhance the booking process for our customers and improve efficiency for our business. Your expertise in product management, along with your strong analytical skills and attention to detail, will be instrumental in driving the success of our offer and order management strategies.To excel in this role, you must possess a Bachelor’s degree in Business, Marketing, or a related field, and have at least 3-5 years of experience in product management, preferably in the airline industry. You should also have a track record of successfully managing complex projects, a deep understanding of offer and order management systems, and excellent communication and collaboration skills.If you are a driven and innovative individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity at British Airways. Join our team and be a part of shaping the future of air travel.
Develop and implement cutting-edge solutions for offer and order management processes that enhance the customer booking experience and improve efficiency for the business.
Utilize strong analytical skills to gather and interpret data, identify trends and opportunities, and make data-driven recommendations for product improvements.
Collaborate with cross-functional teams including IT, marketing, and operations to ensure successful implementation and adoption of new products and features.
Manage the entire product life cycle from ideation to launch, including conducting market research, defining product requirements, and overseeing testing and quality assurance.
Stay up-to-date with industry trends and developments in offer and order management systems, and use this knowledge to drive innovation and improve processes.
Communicate product updates and changes to stakeholders, including senior management, and gather feedback to continuously improve the product.
Work closely with external vendors and partners to integrate new features and functionality into the offer and order management system.
Develop and maintain strong relationships with key stakeholders and act as a subject matter expert for offer and order management within the company.
Monitor key performance indicators and use data to evaluate the success of product initiatives and identify areas for improvement.
Adhere to project timelines and budgets, and ensure timely delivery of high-quality products.
Where is this job?
This job is located at Heathrow Airport (LHR), Hounslow, UK
Job Qualifications
Bachelor’s Degree In Business Administration, Marketing, Or Related Field
Minimum Of 3 Years Experience In Product Management Or Sales In The Airline Industry
Strong Understanding Of Offer And Order Management Processes And Systems
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate And Influence Cross-Functional Teams
Proven Track Record Of Successfully Launching And Managing New Products Or Services In A Competitive Market
Required Skills
Project Management
Market Research
Time Management
Analytical Skills
Product Knowledge
Problem Solving
Negotiation
Customer Service
Collaboration
Order Management
Sales Techniques
Offer Creation
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
