Are you a motivated and customer-focused individual with a passion for problem-solving and technical expertise? Look no further than PepsiCo! We are currently seeking a Field Service Technician (Level 1) to join our team in the Bishop/Mammoth area. In this role, you will be responsible for providing exceptional service and support to our customers, ensuring the proper functioning and maintenance of our equipment. If you have a strong work ethic, excellent communication skills, and a desire to grow your career in the field of field service, we want to hear from you!
Provide exceptional customer service by responding promptly to customer inquiries and resolving technical issues in a timely and efficient manner.
Perform regular maintenance and repairs on equipment to ensure proper functioning and minimize downtime for customers.
Utilize technical expertise to troubleshoot and diagnose equipment malfunctions, and develop effective solutions to resolve issues.
Maintain accurate records of service calls, repairs, and equipment inventory to ensure proper documentation and tracking.
Collaborate with team members and management to identify areas for improvement and implement solutions to enhance customer satisfaction.
Communicate with customers in a professional and courteous manner to address any concerns or questions they may have.
Adhere to company safety standards and protocols while performing equipment maintenance and repairs.
Stay updated on new products and technologies to continuously improve technical knowledge and skills.
Comply with all company policies and procedures, including but not limited to timekeeping, expense reporting, and equipment maintenance.
Represent PepsiCo in a positive and professional manner at all times, both in-person and over the phone.
Strive to meet and exceed performance goals and targets set by the company.
Maintain a clean and organized work environment, both in the field and in company vehicles.
Attend training sessions and workshops to enhance technical knowledge and skills.
Act as a brand ambassador for PepsiCo, promoting our products and services to customers.
Collaborate with other departments, such as sales and marketing, to provide feedback and insights from the field to improve customer experience and satisfaction.
Where is this job?
This job is located at Mojave, CA 93501, USA
Job Qualifications
High School Diploma Or Equivalent: A Minimum Educational Requirement For The Field Service Technician (Level 1) Position At Pepsico In The Bishop/Mammoth Area Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Understanding Of Academic Concepts And Can Effectively Communicate And Follow Written Instructions.
Technical Training Or Certification: Candidates Should Have A Technical Background Or Certification In A Related Field Such As Electrical Or Mechanical Engineering, To Ensure They Have The Necessary Technical Knowledge And Skills Required For The Job.
Previous Experience In A Related Field: Candidates Should Have A Minimum Of 1-2 Years Of Experience In A Similar Role, Preferably In The Food And Beverage Industry. This Will Demonstrate Their Understanding Of The Equipment And Processes Used In The Industry.
Strong Troubleshooting And Problem-Solving Skills: A Field Service Technician (Level 1) At Pepsico Should Have Excellent Troubleshooting And Problem-Solving Skills To Be Able To Diagnose And Fix Equipment Issues Quickly And Efficiently. This Requires A Strong Attention To Detail And The Ability To Think Critically.
Ability To Work Independently And In A Team: The Job Of A Field Service Technician (Level 1) May Require Working Independently Or In A Team, Depending On The Situation. Therefore, Candidates Should Have The Ability To Work Well Both Independently And As Part Of A Team To Ensure The Smooth Operation Of Equipment And Timely Completion Of Tasks.
Required Skills
Communication Skills
Inventory Management
Troubleshooting
Time Management
Problem Solving
Customer Service
Equipment Maintenance
Teamwork
Technical Knowledge
Safety Protocols
Repair Techniques
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Teamwork
Adaptability
Problem-Solving
Empathy
