Welcome to Lexmark International, a leading provider of innovative printing and imaging solutions. We are currently seeking an experienced OEM Order Management Specialist to join our dynamic team. As an OEM Order Management Specialist, you will play a critical role in managing the entire order process for our OEM customers, ensuring timely and accurate delivery of products. If you have a passion for customer service, attention to detail, and strong organizational skills, we want to hear from you. Join us and be a part of our mission to provide exceptional service and solutions to our clients. To excel in this role, you should have a Bachelor’s degree in Business or a related field, along with at least 2 years of experience in order management. Strong communication and problem-solving skills are a must, as well as the ability to thrive in a fast-paced, deadline-driven environment. If you are a team player with a customer-centric mindset, we encourage you to apply for this exciting opportunity. Come grow with us at Lexmark International!
Manage the entire order process for OEM customers, ensuring timely and accurate delivery of products.
Communicate with OEM customers to gather and understand their specific order requirements.
Collaborate with internal teams such as sales, production, and logistics to ensure timely order fulfillment.
Maintain accurate and up-to-date records of customer orders, including pricing, quantities, and delivery dates.
Proactively identify and resolve any issues or delays in the order process.
Provide exceptional customer service to OEM customers, addressing any inquiries or concerns in a timely and professional manner.
Stay current on product knowledge, pricing, and delivery timelines to accurately communicate information to customers.
Process and track purchase orders and invoices for OEM customers.
Monitor inventory levels and work with production team to ensure availability of products for customer orders.
Maintain strong relationships with OEM customers to ensure their satisfaction and loyalty.
Continuously improve and streamline the order management process to increase efficiency and accuracy.
Meet or exceed all performance metrics and goals related to order fulfillment and customer satisfaction.
Train and mentor new team members to ensure they are equipped with the necessary skills and knowledge to excel in their role.
Adhere to company policies and procedures, as well as industry regulations and standards.
Act as a brand ambassador for Lexmark International, promoting our company values and commitment to exceptional service.
Where is this job?
This job is located at Cebu City, 6000 Cebu, Philippines
Job Qualifications
Bachelor’s Degree In Business Administration, Supply Chain Management, Or A Related Field.
Minimum Of 3 Years Experience In Order Management Or Supply Chain Operations, Preferably In The Oem Industry.
Strong Understanding Of Supply Chain Processes And Procedures, Including Order Processing, Inventory Management, And Logistics.
Excellent Communication And Interpersonal Skills, With The Ability To Work Effectively With Cross-Functional Teams And External Partners.
Proficiency In Microsoft Office And Experience With Order Management Systems, Such As Sap Or Oracle.
Required Skills
Inventory Management
Vendor Management
Data Analysis
Communication
Time Management
Contract Negotiation
Customer Service
Supply Chain
Quality Control
Order Processing
Problem-Solving
Shipping Logistics
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
