Are you a skilled technician with a passion for providing top-notch customer service? Are you looking for an exciting opportunity to showcase your technical expertise in a fast-paced environment? Look no further! Lexmark International is seeking a highly motivated Onsite Field Service Technician to join our team in the Greater Atlanta area. In this role, you will have the opportunity to work directly with our valued customers, troubleshooting and repairing a variety of Lexmark products. We are looking for someone with exceptional communication skills, a strong attention to detail, and a proven track record of delivering outstanding results. If this sounds like you, we would love to hear from you!
Provide onsite technical support to customers in the Greater Atlanta area.
Troubleshoot and repair a variety of Lexmark products, including printers, copiers, and scanners.
Communicate effectively with customers to understand and resolve technical issues.
Demonstrate exceptional customer service skills while representing Lexmark.
Maintain a high level of professionalism and integrity while interacting with customers.
Keep accurate records of all service calls and repairs performed.
Follow company and industry guidelines for safety and security.
Continuously update knowledge and skills through training and education opportunities.
Work independently and efficiently to meet service level agreements and customer expectations.
Collaborate with other team members and departments to resolve complex technical issues.
Provide timely and detailed reports to management on service activities and customer feedback.
Proactively identify and communicate potential issues or improvements to products or processes.
Maintain a clean and organized work environment.
Adhere to company policies and procedures at all times.
Represent Lexmark in a positive and professional manner at all times.
Where is this job?
This job is located at Georgia
Job Qualifications
Technical Expertise: The Onsite Field Service Technician Must Possess A Strong Technical Background And Be Knowledgeable In Troubleshooting And Repairing Complex Hardware And Software Issues For Lexmark Products.
Customer Service Skills: This Role Requires Excellent Customer Service Skills, As The Technician Will Be Interacting With Customers On A Daily Basis. They Must Be Able To Effectively Communicate Technical Information In A Clear And Friendly Manner.
Time Management And Organization: The Onsite Field Service Technician Must Be Able To Manage Their Time Effectively And Prioritize Tasks In Order To Meet The Demands Of The Job. They Must Also Be Able To Keep Accurate Records And Documentation Of Their Work.
Flexibility And Adaptability: As A Field Service Technician, The Individual Must Be Able To Adapt To Changes In Schedule And Work Locations. They Must Also Be Able To Handle Unexpected Challenges And Problem-Solve In Order To Efficiently Complete Their Tasks.
Valid Driver’s License And Reliable Transportation: This Job Requires The Technician To Travel To Different Customer Locations, Therefore A Valid Driver’s License And A Reliable Vehicle Are Essential Qualifications For This Role.
Required Skills
Troubleshooting
Communication
Time Management
Attention To Detail
Customer Service
Technical
Network Troubleshooting
Problem-Solving
Equipment Calibration
Software Installation
Hardware Repair
Printer Maintenance
Soft Skills
Communication
Interpersonal
Leadership
Time Management
Creativity
Critical Thinking
Attention To Detail
Teamwork
Adaptability
Problem-Solving
