Are you a natural leader with a passion for customer service and a love for travel? American Airlines is seeking a Crew Manager for our Inflight Attendance team. In this role, you will oversee a team of flight attendants, ensuring the highest level of safety and customer satisfaction on all American Airlines flights. We are looking for a dynamic individual with excellent communication skills, strong leadership capabilities, and a dedication to providing exceptional service. If you are ready to take your career to new heights, join our team at American Airlines! As a Crew Manager, you will be responsible for managing and developing a team of flight attendants, setting the standard for exceptional customer service and safety on every flight. You will work closely with other departments to ensure a smooth and efficient operation, while also providing support and guidance to your team. The ideal candidate will have experience in the airline industry and a proven track record of leadership. Additionally, a high school diploma or equivalent is required, with a college degree preferred. If you have a strong work ethic, a positive attitude, and a commitment to excellence, we want to hear from you. Apply now to become a part of the American Airlines team!
Oversee a team of flight attendants and ensure they are performing their duties efficiently and effectively.
Set and maintain high standards of safety and customer service on all American Airlines flights.
Develop and implement training programs for flight attendants to ensure they are equipped with necessary skills and knowledge.
Monitor and evaluate the performance of flight attendants and provide constructive feedback for improvement.
Collaborate with other departments to ensure a smooth and efficient operation.
Handle any customer complaints or issues that may arise during flights and work towards resolving them to maintain customer satisfaction.
Create and maintain schedules for flight attendants, taking into account their availability and preferences.
Monitor and manage the budget for the Inflight Attendance team.
Stay updated on industry trends and regulations to ensure compliance and make necessary changes to procedures if needed.
Foster a positive and supportive work environment for the team, promoting teamwork and open communication.
Act as a role model for the team, demonstrating strong leadership skills and dedication to providing exceptional service.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications
Prior Experience In A Supervisory Or Management Role In The Airline Industry, Preferably In Inflight Services Or Crew Management.
In-Depth Knowledge Of Federal Aviation Administration (Faa) Regulations And Safety Procedures For Flight Attendants.
Strong Leadership And Communication Skills, With The Ability To Effectively Manage And Motivate A Diverse Team Of Crew Members.
Excellent Problem-Solving And Decision-Making Abilities, Especially In High-Stress And Time-Sensitive Situations.
Flexibility And Availability To Work Irregular And Long Hours, Including Weekends And Holidays, In Order To Oversee And Support Crew Operations.
Required Skills
Communication
Time Management
Multitasking
Attention To Detail
Problem Solving
Leadership
Conflict Resolution
Customer Service
Team Building
Decision Making
Emergency Response
Safety Procedures
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
