Hello and welcome to American Airlines, one of the world’s leading airlines. We are currently seeking a dynamic and customer-oriented individual to join our team as a Member Services Representative for our AACU Branch Operations. As a member of our team, you will have the opportunity to provide exceptional service to our valued customers and play a vital role in the success of our organization. If you have a passion for customer service and are looking for a challenging and rewarding career, we want you to join us at American Airlines. To excel in this role, you should have strong communication and problem-solving skills, as well as a positive attitude and the ability to work well in a team. A high school diploma or equivalent is required, and previous experience in a customer service role is preferred. Additionally, you must possess a strong attention to detail, be able to multitask, and have a flexible schedule to accommodate varying shifts. If this sounds like the perfect fit for you, we encourage you to apply and become a part of the American Airlines family.
Provide exceptional customer service to American Airlines customers at the AACU Branch Operations.
Assist customers with inquiries, booking flights, and resolving issues in a timely and professional manner.
Maintain a positive and welcoming attitude towards all customers, ensuring a pleasant and stress-free experience.
Collaborate with team members to ensure smooth and efficient operations at the AACU Branch.
Communicate important information to customers regarding flight changes, delays, and cancellations.
Utilize problem-solving skills to handle difficult situations and find solutions to customer concerns.
Ensure all customer information and transactions are accurately recorded and updated in the system.
Meet and exceed performance goals and standards set by American Airlines.
Maintain a thorough understanding of American Airlines policies, procedures, and services.
Collaborate with other departments to enhance customer experience and improve operations.
Continuously seek opportunities to improve customer service processes and procedures.
Stay updated on industry and company changes and updates to provide accurate and up-to-date information to customers.
Adhere to all safety and security protocols set by American Airlines.
Attend training and development programs to enhance skills and knowledge.
Maintain a flexible schedule to accommodate varying shifts and work weekends and holidays as needed.
Uphold the values and image of American Airlines at all times.
Where is this job?
This job is located at Oklahoma City, OK, USA
Job Qualifications
Excellent Customer Service Skills: A Member Services Representative Must Possess Strong Interpersonal Skills And Be Able To Effectively Communicate With Customers To Provide An Exceptional Experience.
Knowledge Of Branch Operations: The Candidate Should Have A Good Understanding Of Branch Operations, Including Handling Cash, Managing Customer Accounts, And Processing Transactions.
Attention To Detail: Accuracy Is Crucial In Handling Financial Transactions And Managing Customer Accounts. The Ideal Candidate Should Have A High Level Of Attention To Detail To Ensure All Tasks Are Performed Accurately.
Problem-Solving Skills: Member Services Representatives Often Encounter Challenging Situations That Require Quick Thinking And Problem-Solving Skills. The Candidate Should Be Able To Remain Calm Under Pressure And Find Solutions To Customer Issues.
Team Player: The Candidate Should Be Able To Work Well In A Team Environment And Collaborate With Other Team Members To Achieve Branch Goals. This Includes Being Able To Communicate Effectively, Share Knowledge And Support Team Members When Needed.
Required Skills
Communication
Time Management
Multitasking
Attention To Detail
Conflict Resolution
Customer Service
Teamwork
Organization
Sales Skills
Problem-Solving
Adaptability
Technical Proficiency
Soft Skills
Communication
Leadership
Time Management
Interpersonal Skills
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
Decision-Making
