Welcome to the Oakland Police Department! We are currently seeking a highly skilled and dedicated individual to join our team as a Police Communications Dispatcher – Lateral. As a Police Communications Dispatcher, you will play a crucial role in ensuring the safety and security of our community by providing timely and accurate communication and support to our officers on the field. This is an exciting opportunity for someone who is passionate about public safety and has previous experience as a dispatcher. If you are a proactive problem-solver, an excellent communicator, and possess the necessary qualifications, we encourage you to apply and become a part of our dynamic team.
Receive and process emergency and non-emergency calls from the public and dispatch appropriate resources to the scene.
Gather and relay critical information to responding officers in a timely and accurate manner.
Monitor multiple radio frequencies and communicate with officers in the field to provide support and assistance.
Maintain accurate and detailed records of all communication and dispatch activities.
Utilize computer-aided dispatch systems to prioritize and assign calls for service.
Coordinate with other emergency response agencies as necessary.
Remain calm and professional while handling high-stress situations and difficult callers.
Provide excellent customer service and assist callers with non-emergency inquiries.
Keep up-to-date with department policies and procedures, as well as local, state, and federal laws.
Participate in ongoing training and development to maintain and improve job knowledge and skills.
Work collaboratively with other dispatchers, officers, and department staff to ensure efficient and effective communication.
Adhere to strict confidentiality and privacy policies.
Maintain a positive and respectful attitude towards colleagues, superiors, and the public.
Follow established protocols and guidelines for handling emergency and non-emergency situations.
Continuously monitor and evaluate the performance of equipment and systems to ensure proper functioning.
Perform other duties as assigned by superiors.
Where is this job?
This job is located at Oakland, CA, USA
Job Qualifications
Minimum Of 2 Years Experience As A Police Communications Dispatcher For A Law Enforcement Agency.
Knowledge Of The Principles, Practices, And Techniques Of Emergency Dispatch Operations.
Ability To Effectively Communicate And Multitask In A High-Stress Environment.
Proficiency In Operating Computer-Aided Dispatch (Cad) Systems And Other Related Technology.
Strong Decision-Making Skills And Ability To Quickly Assess Situations And Prioritize Responses.
Required Skills
Crisis Management
Computer Proficiency
Active Listening
Teamwork
Multi-Tasking
Public Safety
Radio Communication
Emergency Response
Call Handling
Geographic Knowledge
Dispatching Procedures
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
Empathy
