Are you a skilled technician with a passion for providing exceptional customer service? Are you looking for a challenging and rewarding career opportunity? Look no further than Canon! We are seeking a dedicated Field Service Technician II to join our team and provide top-notch technical support to our valued clients. In this role, you will have the opportunity to utilize your expertise to diagnose, repair, and maintain our cutting-edge imaging equipment. If you are a team player with excellent communication skills and a knack for problem-solving, we want to hear from you! Join the Canon family and take your career to the next level.
Provide exceptional technical support to clients by diagnosing, repairing, and maintaining Canon’s imaging equipment.
Utilize expertise and knowledge to troubleshoot and resolve technical issues in a timely and efficient manner.
Demonstrate excellent customer service skills by effectively communicating with clients and ensuring their satisfaction.
Collaborate with team members and other departments to effectively address client needs and concerns.
Keep up-to-date with new product developments and technical advancements to continuously improve service delivery.
Adhere to company policies and procedures while following safety protocols and maintaining a clean and organized work environment.
Keep accurate records of service calls, repairs, and maintenance activities for documentation and reporting purposes.
Attend training sessions and workshops to enhance technical skills and knowledge.
Represent the company in a professional manner, promoting a positive image and building strong relationships with clients.
Maintain a high level of accountability and responsibility for assigned tasks and projects.
Where is this job?
This job is located at Dublin, OH, USA
Job Qualifications
Technical Expertise: A Field Service Technician Ii At Canon Should Possess Comprehensive Knowledge Of Canon Products And Services, As Well As A Strong Understanding Of Troubleshooting And Repair Techniques.
Experience: Candidates Should Have At Least 3-5 Years Of Experience In A Similar Role, Preferably In The Imaging Or Printing Industry. This Experience Should Include Installation, Maintenance, And Repair Of Canon Products.
Customer Service Skills: As A Field Service Technician Ii, A Candidate Should Have Excellent Communication And Interpersonal Skills. They Should Be Able To Build Rapport With Customers And Provide Exceptional Customer Service.
Time Management: This Role Requires The Ability To Manage Time Effectively, Prioritize Tasks, And Meet Deadlines. A Successful Candidate Should Be Able To Work Independently And Efficiently To Complete Service Calls And Tasks Within Designated Time Frames.
Technical Certifications: Canon May Require Specific Technical Certifications For This Role, Such As A+ Or Network+ Certifications. Candidates Who Possess These Certifications Will Have A Stronger Understanding Of Technical Concepts And Be Better Equipped To Handle Complex Service Calls.
Required Skills
Documentation
Training
Communication
Time Management
Product Knowledge
Customer Service
Maintenance
Teamwork
Problem-Solving
Diagnostic Testing
Technical Troubleshooting
Equipment Repair
Organ
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
