Welcome to Canon, a leading technology company that prides itself on delivering innovative solutions to clients worldwide. We are currently seeking a highly motivated and experienced Field Service Supervisor to join our team. As a Field Service Supervisor, you will be responsible for managing a team of field service technicians and ensuring the timely and efficient delivery of services to our customers. We are looking for someone who is passionate about providing excellent customer service, has strong leadership skills, and possesses a strong technical background. If you are ready to take on a challenging and rewarding role, we encourage you to apply and become a part of our dynamic team at Canon.
Oversee and manage a team of field service technicians, including hiring, training, and performance evaluations.
Develop and maintain service schedules and routes for the team to ensure timely delivery of services to customers.
Monitor and track team performance, including productivity, customer satisfaction, and quality of service.
Conduct regular team meetings and training sessions to ensure continuous improvement and development.
Ensure that all service requests and inquiries are responded to and resolved in a timely and professional manner.
Collaborate with other departments to address and resolve customer complaints and issues.
Maintain accurate records of service calls, expenses, and inventory levels.
Develop and implement strategies to increase efficiency and reduce costs.
Stay updated on industry trends, product knowledge, and company policies and procedures.
Foster a positive and professional work environment for the team.
Act as a liaison between the field service team and other departments within the company.
Ensure compliance with safety and security protocols.
Prepare and present reports on team performance and service delivery to superiors.
Identify and implement process improvements to enhance the overall customer experience.
Represent the company in a professional manner at all times.
Where is this job?
This job is located at Fort Wayne, IN, USA
Job Qualifications
Extensive Knowledge And Experience In Technical Troubleshooting And Repairing Of Canon Products, Including Cameras, Printers, And Copiers.
Excellent Leadership And Interpersonal Skills To Effectively Manage A Team Of Field Service Technicians.
Strong Understanding Of Customer Service Principles And Ability To Ensure High Levels Of Customer Satisfaction.
Proficiency In Scheduling And Coordinating Service Appointments, Managing Inventory, And Maintaining Accurate Records.
Ability To Effectively Communicate With Both Technical And Non-Technical Individuals, Such As Customers, Team Members, And Management.
Required Skills
Inventory Management
Training
Communication
Time Management
Team Management
Multitasking
Leadership
Customer Service
Quality Control
Problem-Solving
Resource Allocation
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
