Welcome to Canon! We are seeking a highly skilled and customer-focused Onsite Service Technician II to join our team. As a global leader in imaging solutions, Canon values individuals who are dedicated, innovative, and passionate about providing exceptional service to our clients. In this role, you will be responsible for providing technical support and maintenance for our cutting-edge office equipment at various client locations. The ideal candidate will have a strong background in technical troubleshooting, excellent communication skills, and a commitment to delivering top-notch service. If you are looking for a challenging and rewarding opportunity with a well-respected company, we encourage you to apply for this position.
Provide on-site technical support and maintenance for Canon office equipment at various client locations.
Troubleshoot and resolve technical issues with Canon equipment in a timely and efficient manner.
Conduct regular maintenance and inspections of Canon equipment to ensure optimal performance.
Communicate effectively with clients to understand their needs and address any concerns or issues.
Keep accurate records of service calls, repairs, and maintenance activities.
Collaborate with team members and managers to identify and implement solutions for recurring technical problems.
Continuously update knowledge and skills to stay current with new Canon products and technologies.
Adhere to all safety protocols and company policies while performing onsite services.
Provide exceptional customer service and maintain a professional demeanor at all times.
Represent Canon in a positive manner and uphold the company’s reputation for excellence in service.
Keep track of inventory and order necessary replacement parts and supplies.
Travel to client locations as needed to provide onsite services.
Handle confidential client information with discretion and maintain client confidentiality.
Provide training and support to clients on how to effectively use Canon equipment.
Proactively identify and communicate potential issues or concerns to management.
Where is this job?
This job is located at Thornton, CO, USA
Job Qualifications
Technical Knowledge And Expertise: The Ideal Candidate For This Role Should Possess A Strong Understanding Of Canon Products And Services, As Well As A Broad Knowledge Of Computer Hardware And Software.
Troubleshooting And Problem-Solving Skills: The Onsite Service Technician Ii Should Be Able To Identify And Resolve Complex Technical Issues Efficiently And Effectively, With Minimal Impact On Customer Operations.
Customer Service Orientation: This Position Requires Excellent Interpersonal Skills And The Ability To Communicate Technical Information In A Clear And Concise Manner, While Maintaining A Professional And Customer-Centric Approach.
Organizational And Time Management Skills: The Onsite Service Technician Ii Must Be Able To Manage Multiple Tasks And Priorities In A Fast-Paced And Dynamic Environment, While Ensuring Timely Completion Of All Assigned Tasks.
Teamwork And Collaboration: As Part Of The Canon Service Team, The Onsite Service Technician Ii Must Be Able To Work Collaboratively With Colleagues, As Well As Independently, To Provide Exceptional Service And Support To Customers.
Required Skills
Documentation
Training
Networking
Communication
Time Management
Problem Solving
Customer Service
Equipment Maintenance
Software Installation
Technical Troubleshooting
System Upgrades
Hardware Repair
Printer
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
Empathy
