Are you a skilled and passionate technician looking to take your career to the next level? Look no further, as Canon is seeking a highly-motivated Field Service Technician II to join our team! As a global leader in imaging solutions, Canon is dedicated to providing exceptional service to our customers, and we need a talented individual like you to help us achieve this goal. If you have a strong technical background, excellent problem-solving skills, and a customer-centric mindset, we want to hear from you! Join us in delivering top-notch service and support to our clients while advancing your own professional growth.
Provide exceptional customer service by responding promptly to customer inquiries and concerns.
Troubleshoot and repair technical issues with Canon products, both remotely and on-site.
Conduct regular maintenance and preventative service on Canon equipment to ensure optimal performance.
Utilize strong problem-solving skills to diagnose and resolve complex technical issues.
Collaborate with other team members and departments to develop and implement effective solutions for customers.
Maintain accurate and detailed records of service calls, repairs, and customer interactions.
Stay up-to-date on new Canon products and technologies to effectively support customers.
Adhere to all safety standards and protocols while performing service calls.
Create and maintain positive relationships with customers to promote customer loyalty and satisfaction.
Continuously strive to improve service processes and procedures to increase efficiency and effectiveness.
Communicate effectively with customers and internal teams to provide status updates and resolution timelines.
Attend training and development programs to enhance technical skills and knowledge.
Represent Canon in a professional manner at all times, reflecting the company’s values and commitment to quality.
Travel to various customer locations as required, potentially including overnight stays.
Collaborate with sales and marketing teams to identify opportunities for new business and provide technical support during sales presentations.
Where is this job?
This job is located at Memphis, TN, USA
Job Qualifications
Technical Expertise: The Candidate Should Possess Strong Technical Knowledge And Experience In Troubleshooting, Repairing, And Maintaining Canon Products, Including Printers, Scanners, And Cameras.
Customer Service Skills: The Field Service Technician Ii Will Be Required To Interact With Customers On A Regular Basis, So Excellent Communication, Listening, And Problem-Solving Skills Are Essential.
Experience With Various Operating Systems: The Ideal Candidate Should Have Experience Working With Different Operating Systems, Including Windows, Mac, And Linux, As Well As Be Familiar With Various Software Applications.
Attention To Detail: The Field Service Technician Ii Must Be Meticulous And Detail-Oriented When Performing Diagnostic Tests And Repairs To Ensure Accuracy And Efficiency.
Time Management Skills: This Role Requires The Ability To Manage And Prioritize A Busy Workload, Including Scheduling And Completing Service Calls Within Designated Time Frames. The Candidate Should Be Able To Work Independently And Handle Multiple Tasks Simultaneously.
Required Skills
Troubleshooting
Communication
Time Management
Multitasking
Customer Service
Maintenance
Problem-Solving
Adaptability
Equipment Repair
Resourcefulness
Technical Knowledge
Diagnostics
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Creativity
Teamwork
Adaptability
Problem-Solving
