“Are you a tech-savvy individual with a passion for problem-solving and providing top-notch customer service? Look no further, as Canon is seeking a skilled Field Service Technician II to join our team! As a Field Service Technician II, you will have the opportunity to utilize your technical expertise to troubleshoot and repair Canon’s wide range of imaging products at customer locations. This is an exciting opportunity for someone who is self-motivated, detail-oriented, and thrives in a fast-paced environment. If you have a strong background in customer service and possess a degree in electronics or a related field, we encourage you to apply!”
Perform on-site troubleshooting and repairs of Canon imaging products at customer locations.
Utilize technical expertise and knowledge to identify and resolve customer issues.
Provide exceptional customer service by effectively communicating with customers and addressing their concerns.
Maintain accurate records of service calls, repairs, and inventory.
Conduct product demonstrations and train customers on proper usage and maintenance of Canon products.
Collaborate with other team members and departments to ensure timely resolution of customer issues.
Stay up-to-date on new Canon products, technologies, and industry trends.
Adhere to all safety protocols and company policies.
Participate in training and development opportunities to enhance technical skills and knowledge.
Represent Canon in a professional manner and uphold the company’s core values.
Travel to customer locations as needed, including occasional overnight stays.
Maintain a clean and organized work vehicle and inventory of tools and supplies.
Provide feedback and recommendations for improving customer satisfaction and product performance.
Maintain a positive work attitude and foster a teamwork-oriented environment.
Adhere to company standards and procedures for quality and efficiency.
Where is this job?
This job is located at Syracuse, NY, USA
Job Qualifications
Minimum Of 2 Years Of Experience In A Field Service Technician Role, Preferably In The Electronics Or Imaging Industry.
Strong Technical Knowledge And Troubleshooting Skills, With The Ability To Diagnose And Repair Complex Equipment.
Proficiency In Using Specialized Tools And Equipment For Maintenance And Repair Of Canon Products.
Excellent Communication And Customer Service Skills, With The Ability To Interact With Clients In A Professional And Courteous Manner.
Ability To Work Independently And Manage Time Effectively, With A Flexible Schedule To Accommodate Customer Needs And Provide Timely Service.
Required Skills
Communication
Time Management
Multitasking
Customer Service
Preventative Maintenance
Problem-Solving
Diagnostic Testing
Software Installation
Team
Technical Troubleshooting
Equipment Repair
Hardware Assembly
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
