Are you a technical problem-solver? Do you thrive in customer-facing roles? Canon is seeking a Field Service Technician II to join our team and provide exceptional on-site support for our products and services. As a Field Service Technician II, you will be responsible for troubleshooting and repairing our equipment, as well as providing technical assistance to our clients. We are looking for a skilled individual with a strong background in electronics, excellent communication skills, and a commitment to delivering top-notch service. If you are passionate about technology and have a drive for customer satisfaction, we want to hear from you!
Troubleshooting and repairing Canon equipment on-site at customer locations.
Providing exceptional technical support and assistance to clients.
Maintaining a thorough understanding of Canon products and services.
Utilizing strong problem-solving skills to quickly and effectively resolve technical issues.
Communicating clearly and professionally with customers to ensure their satisfaction with our services.
Maintaining accurate and detailed records of all service calls and repairs.
Following safety protocols and company procedures while working on customer sites.
Collaborating with team members and other departments to ensure efficient and effective service delivery.
Keeping up-to-date with industry trends and advancements in technology to continually improve service delivery.
Representing Canon in a professional and positive manner while interacting with customers.
Adhering to company standards and policies at all times.
Meeting service level agreements and exceeding customer expectations.
Continuously striving to improve technical skills and knowledge through training and development opportunities.
Maintaining a clean and organized work environment.
Identifying and reporting any recurring technical issues to improve product and service quality.
Where is this job?
This job is located at Mechanicsburg, PA, USA
Job Qualifications
Minimum Of 2 Years Experience In A Technical Support Or Field Service Role, Preferably In The Imaging Industry.
Strong Knowledge Of Canon Products And Systems, Including Cameras, Printers, And Copiers.
Proficiency In Troubleshooting And Repairing Complex Technical Issues, With The Ability To Work Independently And Make Sound Decisions Under Pressure.
Excellent Communication And Customer Service Skills, With The Ability To Interact Professionally With Clients And Provide Clear And Thorough Instructions.
Valid Driver’s License And Clean Driving Record, With The Ability To Travel To Various Client Sites And Work Flexible Hours As Needed.
Required Skills
Inventory Management
Communication
Time Management
Customer Service
Equipment Maintenance
Team Collaboration
Problem-Solving
Adaptability
Software Installation
Technical Troubleshooting
Diagnostics
Hardware Repair
Soft Skills
Conflict Resolution
Leadership
Time Management
Interpersonal Skills
Creativity
Attention To Detail
Teamwork
Communication Skills
Adaptability
Problem-Solving
