Welcome to Canon, a leading provider of imaging and printing solutions. We are currently seeking a highly skilled and experienced Field Service Manager with a strong background in the print industry to join our team. As a Field Service Manager, you will play a crucial role in ensuring the success of our clients by managing and overseeing our team of field service technicians. This is an exciting opportunity for a driven individual who is passionate about the print industry and has a proven track record of managing and developing field service teams. If you have a strong technical background, excellent leadership skills, and a customer-focused mindset, we want to hear from you!
Oversee and manage a team of field service technicians to ensure efficient and effective service delivery to clients.
Develop and implement strategies to improve the overall performance and productivity of the field service team.
Monitor and track service metrics to identify areas of improvement and ensure service targets are met.
Conduct regular performance evaluations and provide feedback and coaching to field service technicians to support their professional growth.
Collaborate with other departments, such as sales and customer service, to ensure a seamless and positive customer experience.
Stay up-to-date with industry trends and advancements in printing technology to provide informed guidance and support to the field service team.
Handle escalated customer concerns and complaints in a timely and professional manner.
Develop and maintain strong relationships with clients, acting as a trusted advisor and ensuring their needs are met.
Create and maintain schedules for field service technicians, ensuring efficient use of resources and timely response to service requests.
Provide regular reports and updates to senior management on the performance of the field service team and any issues or concerns that arise.
Where is this job?
This job is located at Wilmington, DE, USA
Job Qualifications
Extensive Knowledge And Experience In The Print Industry: A Field Service Manager At Canon Must Possess A Deep Understanding Of The Print Industry, Including The Latest Technologies, Trends, And Best Practices.
Strong Technical Background: The Ideal Candidate Should Have A Technical Background In Print Equipment And Be Well-Versed In Troubleshooting And Resolving Technical Issues.
Leadership Skills: As A Manager, The Candidate Must Demonstrate Strong Leadership Skills To Guide And Motivate A Team Of Service Technicians. They Should Also Have Experience In Managing And Delegating Tasks Effectively.
Excellent Communication And Customer Service Skills: The Candidate Should Have Excellent Communication Skills To Effectively Interact With Clients And Provide Exceptional Customer Service. They Should Be Able To Understand Customer Needs And Provide Timely And Satisfactory Solutions.
Project Management Experience: A Successful Field Service Manager Must Have Experience In Managing Multiple Projects Simultaneously And Delivering Them Within Established Timelines And Budgets. They Should Also Have Experience In Allocating Resources And Managing Budgets Effectively.
Required Skills
Inventory Management
Training
Troubleshooting
Communication
Time Management
Product Knowledge
Organizational Skills
Customer Service
Equipment Maintenance
Team Leadership
Problem-Solving
Technical Expertise
Soft Skills
Communication
Conflict Resolution
Leadership
Problem Solving
Time Management
Interpersonal Skills
Creativity
Organization
Teamwork
Adaptability
