Welcome to Canon – a global leader in imaging and optical products! We are seeking a skilled and experienced Field Service Technician II to join our team in providing exceptional service to our customers in the Northern California area. As a Field Service Technician II, you will be responsible for diagnosing and repairing a wide range of Canon products, from printers to cameras, while delivering top-notch customer service. If you are a self-motivated, customer-focused individual with a strong technical background, we want to hear from you!
Diagnose and repair a variety of Canon products, such as printers and cameras, in a timely and efficient manner.
Provide exceptional customer service while interacting with clients in a professional and friendly manner.
Communicate effectively with customers to understand their technical issues and provide appropriate solutions.
Maintain accurate records of all service calls, including details of the issue and resolution.
Keep up-to-date on new product releases and technology advancements to effectively troubleshoot and repair Canon products.
Travel to customer locations within the Northern California area to perform on-site repairs.
Collaborate with team members and other departments to ensure timely and effective resolution of customer issues.
Use various diagnostic tools and equipment to accurately identify and resolve technical problems.
Ensure that all work is completed in accordance with company standards and procedures.
Maintain a clean and organized work environment, including proper handling and storage of tools and equipment.
Adhere to all safety protocols and guidelines while performing repairs in customer locations.
Continuously develop technical skills and knowledge through training and self-study to stay current with industry advancements.
Provide feedback to management on common technical issues and suggest improvements to enhance customer satisfaction.
Maintain a positive and professional attitude when representing the company and its values.
Perform other related duties and responsibilities as assigned.
Where is this job?
This job is located at Itasca, IL, USA
Job Qualifications
Minimum Of 2 Years Experience As A Field Service Technician With A Proven Track Record Of Providing Exceptional Customer Service And Technical Support.
Proficiency In Troubleshooting And Repairing Complex Electronic And Mechanical Systems, Including Canon Products And Equipment.
Strong Knowledge Of Computer Hardware And Software Systems, Including Networking And Connectivity.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate Technical Information To Both Technical And Non-Technical Customers.
High School Diploma Or Equivalent, With Additional Technical Training Or Certifications Preferred.
Required Skills
Troubleshooting
Data Analysis
Communication
Time Management
Product Knowledge
Customer Service
Equipment Maintenance
Organization
Problem-Solving
Diagnostic Testing
Technical Expertise
Repair Techniques
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
