Are you a driven and customer-focused individual looking for a dynamic and challenging role in the medical technology industry? Beckman Coulter is seeking a Field Service Representative to join our team in Kelowna, British Columbia. As the leading provider of diagnostic instruments and solutions, we are committed to improving healthcare outcomes for patients worldwide. In this role, you will have the opportunity to work with cutting-edge technology and make a meaningful impact in the healthcare community. If you are a self-motivated problem solver with excellent communication skills and a passion for providing exceptional service, we want to hear from you.
Provide exceptional customer service to healthcare facilities in the Kelowna area.
Troubleshoot, repair, and maintain Beckman Coulter diagnostic instruments.
Utilize problem-solving skills to diagnose and resolve technical issues.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Collaborate with cross-functional teams to ensure timely and accurate resolution of technical issues.
Conduct in-depth product trainings for customers and colleagues.
Maintain accurate and detailed records of service activities and equipment status.
Keep up-to-date with industry trends and advancements in medical technology.
Represent Beckman Coulter in a professional and positive manner at all times.
Prioritize and manage a high volume of service requests in a fast-paced environment.
Adhere to company safety guidelines and protocols.
Participate in on-call rotations and respond to emergency service requests.
Travel to customer sites as needed.
Continuously strive to improve service processes and procedures.
Contribute to a positive and collaborative team culture within the company.
Where is this job?
This job is located at Kelowna, BC, Canada
Job Qualifications
Technical Expertise: A Field Service Representative At Beckman Coulter Must Possess A Strong Technical Background And Knowledge Of The Company’s Products And Services. This Includes Proficiency In Troubleshooting, Repairing, And Maintaining Complex Laboratory Equipment.
Customer Service Skills: The Role Of A Field Service Representative Involves Daily Interactions With Customers, Therefore Excellent Customer Service Skills Are Essential. This Includes Effective Communication, Problem-Solving, And The Ability To Build Strong Relationships With Clients.
Organizational Skills: As A Field Service Representative, You Will Be Responsible For Managing Your Own Schedule And Completing Multiple Tasks Efficiently. Strong Organizational Skills And The Ability To Prioritize Tasks Are Key For Success In This Role.
Flexibility And Adaptability: The Nature Of Field Service Work Requires Individuals To Be Adaptable And Flexible In Their Approach. This Includes Being Able To Work Independently, In Various Locations, And In Different Environments While Maintaining A High Level Of Productivity And Quality.
Education And Experience: Beckman Coulter Typically Requires A Minimum Of A Bachelor’s Degree In A Related Field, Such As Engineering Or Life Sciences, For This Role. Additionally, Previous Experience In A Similar Role, Or In A Laboratory Setting, Is Preferred. Knowledge Of The Kelowna And British Columbia Region May Also Be Beneficial.
Required Skills
Training
Troubleshooting
Data Analysis
Communication
Time Management
Product Knowledge
Customer Service
Quality Control
Equipment Maintenance
Problem-Solving
Technical Expertise
Field Operations
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Interpersonal Skills
Creativity
Teamwork
Adaptability
Problem-Solving
