Welcome to Beckman Coulter! We are a leading global medical technology company that is dedicated to improving the health and lives of people around the world. We are currently seeking a highly skilled and motivated Field Service Engineer to join our team in Fargo, ND. In this role, you will have the opportunity to use your technical expertise to install, troubleshoot, and maintain our state-of-the-art medical equipment at customer sites. You will play a vital role in ensuring our customers receive the best possible service and support. We are looking for someone who is passionate about their work, has excellent problem-solving skills, and is committed to delivering exceptional customer service. If you are a self-starter and thrive in a fast-paced, collaborative environment, we would love to hear from you.
Install, troubleshoot, and maintain state-of-the-art medical equipment at customer sites.
Ensure timely and efficient installation and service of equipment to meet customer needs.
Perform preventative maintenance and repairs on equipment to minimize downtime and ensure optimal performance.
Provide technical support to customers and resolve any equipment issues promptly.
Collaborate with cross-functional teams to identify and implement solutions to improve customer satisfaction.
Maintain accurate and detailed records of all service activities and report any issues or concerns to management.
Continuously update knowledge and skills through training and self-study to stay current with new technology and products.
Troubleshoot and diagnose equipment malfunctions and make recommendations for repairs or replacements.
Maintain a high level of professionalism and represent the company with integrity at all times.
Ensure compliance with all safety and regulatory standards while performing service activities.
Travel to customer sites as needed to provide on-site service and support.
Communicate effectively with customers and colleagues to provide excellent customer service.
Participate in team meetings and contribute ideas for process improvements.
Complete all administrative tasks accurately and on time.
Maintain a positive attitude and work collaboratively with team members to achieve company goals.
Where is this job?
This job is located at Fargo, ND, USA
Job Qualifications
Bachelor’s Degree In Engineering Or Related Field – A Strong Foundation In Engineering Principles And Technical Knowledge Is Essential For A Field Service Engineer Role.
Relevant Work Experience In A Similar Role – Previous Experience In A Field Service Or Technical Support Role, Preferably In The Medical Device Industry, Will Demonstrate The Candidate’s Ability To Troubleshoot And Resolve Complex Technical Issues.
Strong Communication And Interpersonal Skills – The Ability To Effectively Communicate With Customers, Colleagues, And Other Stakeholders Is Crucial For A Field Service Engineer, As They Will Be Interacting With Various Individuals On A Daily Basis.
Proficiency In Diagnostic Tools And Software – Knowledge And Experience With Diagnostic Tools And Software Used To Troubleshoot And Repair Medical Equipment Is Essential For A Successful Field Service Engineer.
Willingness To Travel And Work On-Call – Field Service Engineers Are Often Required To Travel To Customer Sites And Work On-Call To Address Urgent Service Requests. Therefore, The Candidate Should Be Willing And Able To Work Flexible Hours And Travel As Needed.
Required Skills
Customer Service
Quality Control
Preventative Maintenance
Equipment Maintenance
Problem-Solving
Diagnostic Testing
Technical Troubleshooting
Calibration
Field Support
On-Site Repairs
Instrumentation Expertise
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-Making
