“Are you a hands-on problem solver with a passion for cutting-edge technology? Do you thrive in a fast-paced and dynamic environment? Look no further, as Beckman Coulter is seeking a skilled and dedicated Field Service Technician to join our team in Minas Gerais. As a global leader in the medical device industry, we are committed to providing innovative solutions to improve patient outcomes. If you possess strong technical skills, exceptional customer service, and a drive for continuous learning, we want to hear from you. Join us in making a positive impact on healthcare and become a vital part of our team today.”
Perform installation, maintenance, and repairs of Beckman Coulter medical devices in the Minas Gerais region.
Troubleshoot and diagnose technical issues with equipment, utilizing problem-solving skills and knowledge of cutting-edge technology.
Work independently to manage a busy schedule of service calls, prioritize tasks, and meet deadlines.
Maintain accurate and up-to-date records of service activities, including completing service reports and documenting customer interactions.
Provide exceptional customer service by communicating effectively with clients, responding promptly to inquiries, and addressing concerns in a professional and timely manner.
Collaborate with cross-functional teams, including sales and engineering, to ensure customer satisfaction and support business growth.
Continuously expand knowledge and skills through training, both independently and through company-provided resources.
Adhere to all company policies and procedures, as well as safety regulations, to ensure a safe and efficient work environment.
Represent Beckman Coulter in a positive and professional manner, maintaining the company’s reputation for excellence in the medical device industry.
Stay informed of industry trends and developments, and make recommendations for improvements to products and services.
Travel to various locations, including hospitals and laboratories, to provide on-site support and service as needed.
Proactively identify opportunities for process improvements and contribute to the development and implementation of new service strategies.
Act as a brand ambassador for Beckman Coulter, promoting the company’s mission and values in all interactions with customers and colleagues.
Comply with all regulatory requirements and adhere to quality standards to ensure customer satisfaction and safety.
Participate in team meetings and training sessions to share knowledge and best practices with colleagues and contribute to a positive and collaborative work environment.
Where is this job?
This job is located at Belo Horizonte, State of Minas Gerais, Brazil
Job Qualifications
Technical Expertise: The Ideal Candidate Should Possess A Strong Understanding Of Electronic And Mechanical Systems, Along With Experience In Troubleshooting And Repairing Complex Equipment.
Knowledge Of Beckman Coulter Products: Familiarity With Beckman Coulter’s Products And Their Applications Is Essential In Order To Effectively Service And Maintain The Company’s Equipment.
Communication Skills: A Field Service Technician Must Be Able To Effectively Communicate With Customers, Colleagues, And Management In Order To Provide Timely And Accurate Updates On Service Requests And Equipment Performance.
Time Management Skills: This Position Requires The Ability To Manage A Busy Schedule And Prioritize Tasks In Order To Meet Service Deadlines And Ensure Customer Satisfaction.
Flexibility And Adaptability: The Candidate Should Be Able To Work Independently And As Part Of A Team, And Be Willing To Travel To Different Locations As Needed To Service Equipment Within The Minas Gerais Territory. They Should Also Be Adaptable To Working In Various Environments, Including Laboratories, Hospitals, And Research Facilities.
Required Skills
Troubleshooting
Communication
Time Management
Multitasking
Attention To Detail
Organizational Skills
Customer Service
Equipment Maintenance
Teamwork
Problem-Solving
Technical Knowledge
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
Empathy
