x Welcome to the exciting world of Beckman Coulter! We are a global leader in providing innovative solutions for biomedical research and clinical diagnostics. As a Field Service Engineer in San Jose, CA, you will play a crucial role in ensuring our customers receive the highest level of support and service for our cutting-edge instruments and equipment.Our ideal candidate is a motivated and highly skilled individual with a strong technical background and a passion for problem-solving. In this role, you will have the opportunity to work with a diverse range of customers, from research institutions to hospitals, and make a meaningful impact on their work.If you are a self-starter who thrives in a dynamic and fast-paced environment, and possess the necessary qualifications and expertise, we would love to have you on our team. Join us and be a part of our mission to improve the health and well-being of people around the world.
Provide exceptional support and service to customers by troubleshooting and resolving technical issues with Beckman Coulter instruments and equipment.
Conduct routine maintenance and repairs on instruments and equipment to ensure optimal performance and minimize downtime for customers.
Collaborate with cross-functional teams, including sales and marketing, to identify and address customer needs and concerns.
Develop and maintain strong relationships with customers, serving as their primary point of contact for technical support and service inquiries.
Train customers on the proper use and maintenance of Beckman Coulter instruments and equipment.
Keep abreast of industry trends and advancements in technology to effectively troubleshoot and provide solutions for customer issues.
Maintain accurate and timely records of service calls, repairs, and customer interactions using company systems and tools.
Participate in regular training and development opportunities to expand technical knowledge and stay updated on new product releases.
Adhere to company policies and procedures, as well as industry regulations, to ensure the highest level of quality and safety in all service activities.
Represent Beckman Coulter in a professional and positive manner, promoting our brand and values to customers and the broader community.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
Bachelor’s Degree In Engineering Or Related Field
Minimum Of 2 Years Experience In Field Service Or Technical Support
Excellent Troubleshooting And Problem-Solving Skills
Strong Knowledge Of Biomedical Instrumentation And Laboratory Equipment
Ability To Work Independently And Travel Up To 50% Of The Time
Required Skills
Training
Troubleshooting
Data Analysis
Communication
Time Management
Customer Service
Equipment Maintenance
Problem-Solving
Technical Knowledge
Repair
Diagnostics
Calibration
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Interpersonal Skills
Critical Thinking
Attention To Detail
Teamwork
Adaptability
Problem-Solving
