Welcome to Beckman Coulter, a leading global company in the field of scientific research and diagnostics. We are currently seeking a highly skilled Field Service Engineer to join our team in Sorocaba. As a resident of Sorocaba, you will have the opportunity to work in your own community, providing exceptional service and support to our valued customers. In this role, you will be responsible for installing, maintaining, and repairing our innovative laboratory equipment. We are looking for a reliable and motivated individual with a strong technical background and excellent communication skills. If you are passionate about delivering top-notch service and contributing to cutting-edge technology, we encourage you to apply for this exciting opportunity.
Install and set up laboratory equipment for new and existing customers in the Sorocaba area.
Maintain and repair laboratory equipment to ensure optimal performance and customer satisfaction.
Provide exceptional customer service by responding to customer inquiries and addressing any concerns in a timely and professional manner.
Collaborate with the sales team to identify opportunities for equipment upgrades and provide technical support during the sales process.
Keep accurate records of all service and maintenance activities, including documentation of equipment issues and resolutions.
Stay up-to-date with the latest product developments and attend training sessions to continuously improve technical knowledge and skills.
Troubleshoot and diagnose equipment malfunctions to determine the appropriate course of action for repair.
Communicate effectively with customers to explain technical issues and provide solutions in a clear and understandable manner.
Travel to customer sites as needed for installation, maintenance, and repair services.
Proactively identify potential equipment issues and make recommendations for preventative maintenance to minimize downtime for customers.
Where is this job?
This job is located at São Paulo, State of São Paulo, Brazil
Job Qualifications
Bachelor’s Degree In Engineering Or Related Field
Minimum Of 2 Years Experience In Field Service Or Technical Support
Excellent Problem-Solving And Troubleshooting Skills
Strong Knowledge Of Laboratory Equipment And Instrumentation
Ability To Work Independently And Travel Frequently For On-Site Installations And Repairs
Required Skills
Data Analysis
Communication
Time Management
Multitasking
Customer Service
Quality Control
Equipment Maintenance
Teamwork
Problem-Solving
Technical Troubleshooting
Adapt
Training And Education
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
