Are you passionate about providing exceptional customer service and working with cutting-edge technology? If so, we have an exciting opportunity for you as a Field Service Engineer at Beckman Coulter in Erie, PA. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to ensure our customers receive the highest level of support for our products. We are seeking candidates who are self-motivated, have strong communication skills, and enjoy traveling to different locations. Join our dynamic team and be part of a company that is dedicated to improving the healthcare industry.
Provide exceptional customer service by promptly responding to customer inquiries and concerns, and ensuring their satisfaction with our products and services.
Utilize technical expertise to troubleshoot and resolve complex technical issues related to our products.
Conduct on-site visits to customer locations to install, maintain, and repair our equipment.
Collaborate with cross-functional teams to identify and implement solutions for customer needs.
Maintain accurate records of customer interactions, service calls, and equipment maintenance.
Stay updated on the latest product developments and technologies to effectively support customers.
Adhere to company safety protocols and guidelines while working on site.
Communicate effectively with customers, colleagues, and management to provide timely and accurate updates on service calls and equipment status.
Proactively identify opportunities to improve service processes and provide feedback to management.
Represent the company and its values while interacting with customers and colleagues.
Willingness to travel to different locations as required by the job.
Maintain a professional attitude and appearance at all times.
Adhere to company policies and procedures, as well as industry regulations and guidelines.
Continuously strive to improve technical skills and stay updated on industry trends.
Maintain a positive and customer-focused attitude at all times.
Where is this job?
This job is located at Erie, PA, USA
Job Qualifications
Bachelor’s Degree In Engineering Or Related Field
Excellent Communication And Customer Service Skills
Strong Troubleshooting And Problem-Solving Skills
Minimum Of 3 Years Experience In Field Service Or Technical Support
Ability To Travel Up To 50% Of The Time, Including Occasional International Travel
Required Skills
Communication Skills
Time Management
Problem Solving
Customer Service
Analytical Thinking
Equipment Maintenance
Teamwork
Diagnostic Testing
Technical Troubleshooting
Field
Repair Expertise
Calibration Proficiency
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
