Are you a skilled and driven technical expert looking for a dynamic and rewarding career opportunity? Beckman Coulter is seeking a Field Technical Specialist in Europe to join our team and make a significant impact on our business and customers. As a global leader in medical diagnostics and research equipment, we are dedicated to improving the health and well-being of people around the world. We are looking for a talented individual who is passionate about providing exceptional technical support and building strong relationships with our clients. If you have a strong technical background, excellent problem-solving abilities, and a desire to make a difference, we want to hear from you!
Provide exceptional technical support to customers in Europe, including troubleshooting and resolving technical issues in a timely manner.
Build and maintain strong relationships with clients, acting as a trusted advisor and technical expert.
Conduct product demonstrations and trainings for customers to ensure proper usage and understanding of our equipment.
Collaborate with sales and marketing teams to identify and capitalize on new business opportunities.
Stay up-to-date with industry trends and advancements in medical diagnostics and research equipment.
Act as a liaison between customers and internal departments to ensure effective communication and resolution of any technical issues.
Utilize strong problem-solving skills to identify root causes and implement solutions for technical issues.
Travel to customer sites as needed to provide on-site technical support and training.
Document and report all customer interactions and technical issues accurately and in a timely manner.
Continuously strive to improve customer satisfaction and overall business performance.
Where is this job?
This job is located at 20051 Cassina de’ Pecchi, Metropolitan City of Milan, Italy
Job Qualifications
Bachelor’s Degree In Engineering Or A Related Field
Minimum Of 3 Years Of Experience In A Technical Support Or Field Service Role
Strong Knowledge Of Laboratory Equipment And Instrumentation, Preferably In The Medical Or Life Sciences Industry
Excellent Problem-Solving And Troubleshooting Skills
Willingness To Travel Extensively Throughout Europe And Work Independently In A Fast-Paced Environment.
Required Skills
Project Management
Training
Troubleshooting
Data Analysis
Communication
Time Management
Customer Service
Quality Control
Instrumentation
Problem-Solving
Software Proficiency
Technical Expertise
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
