Welcome to the exciting world of Beckman Coulter, where cutting-edge technology and innovative solutions drive our mission to improve healthcare for all. We are currently seeking a highly skilled and motivated Service Engineer to join our dynamic team. As a Service Engineer, you will have the opportunity to work with industry-leading equipment and provide valuable technical support to our customers. We are looking for individuals who are passionate about problem-solving and have a strong desire to make a positive impact on patient care. If you have a background in engineering and a drive for excellence, we want you to be a part of our team.
Provide technical support: The primary responsibility of the Service Engineer will be to provide technical support to customers, including troubleshooting, repairs, and maintenance of Beckman Coulter equipment.
Perform installations and upgrades: The Service Engineer will be responsible for performing installations and upgrades of equipment at customer sites, ensuring proper functioning and integration with existing systems.
Conduct training and demonstrations: The Service Engineer will conduct training and demonstrations on equipment operation and maintenance for customers, ensuring they have the necessary knowledge and skills to operate the equipment effectively.
Collaborate with cross-functional teams: The Service Engineer will work closely with cross-functional teams, including sales, marketing, and product development, to ensure customer needs are met and product improvements are implemented.
Maintain accurate records: The Service Engineer will be responsible for maintaining accurate records of all service activities, including service reports, equipment logs, and customer communication logs.
Troubleshoot and resolve technical issues: The Service Engineer will be responsible for troubleshooting and resolving technical issues with equipment, ensuring minimal downtime and customer satisfaction.
Stay updated on industry trends: The Service Engineer will be expected to stay updated on industry trends and advancements in technology to provide the most efficient and effective support to customers.
Adhere to company policies and procedures: The Service Engineer will be expected to adhere to all company policies and procedures, including safety protocols, while performing service activities.
Identify and report equipment malfunctions: The Service Engineer will be responsible for identifying and reporting any equipment malfunctions or potential issues to the appropriate team for resolution.
Represent Beckman Coulter: As a representative of Beckman Coulter, the Service Engineer will be expected to maintain a professional and positive attitude while interacting with customers and promoting the company’s values and mission.
Where is this job?
This job is located at Kwun Tong, Hong Kong
Job Qualifications
Excellent Communication And Customer Service Skills.
Bachelor’s Degree In Engineering Or A Related Field.
Minimum Of 2 Years Of Experience In A Service Or Technical Support Role.
Extensive Knowledge And Understanding Of Beckman Coulter Products And Systems.
Strong Problem-Solving And Analytical Skills.
Required Skills
Communication
Time Management
Electrical Knowledge
Mechanical Skills
Customer Service
Quality Control
Equipment Maintenance
Problem-Solving
Diagnostic Testing
Technical Troubleshooting
Instrument Calibration
Training And Education
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
