Welcome to Beckman Coulter! We are a global leader in the development and manufacturing of innovative scientific solutions for the healthcare industry. Our mission is to improve the health of people around the world by providing cutting-edge technology and exceptional customer service. We are currently seeking a dynamic and personable Coordinator for Non-Technical Customer Support to join our team. As a crucial member of our customer support team, you will play a pivotal role in ensuring our customers receive the highest level of service and support. If you are a passionate and driven individual with a strong customer service background, we encourage you to apply for this exciting opportunity.
Provide exceptional customer service to all Beckman Coulter customers through various communication channels such as phone, email and chat.
Serve as the main point of contact for non-technical inquiries and concerns from customers, providing timely and accurate responses.
Collaborate with other departments within the company to resolve customer issues and ensure a high level of customer satisfaction.
Maintain knowledge of company products, services, and policies to effectively assist customers and address any inquiries or concerns.
Process and manage customer orders, returns, and exchanges in a timely and efficient manner.
Utilize customer relationship management (CRM) software to accurately document customer interactions and track customer issues.
Identify and escalate customer issues to the appropriate departments or managers for resolution.
Continuously strive to improve customer service processes and procedures to enhance the overall customer experience.
Stay up-to-date on industry trends and customer needs to effectively anticipate and address customer inquiries and concerns.
Collaborate with sales and marketing teams to identify potential sales opportunities and promote customer retention.
Provide support and training to new employees joining the customer support team.
Adhere to company policies and procedures, ensuring compliance with industry regulations and standards.
Maintain a positive and professional attitude while representing the company and its values to customers.
Meet or exceed performance metrics, including response time, customer satisfaction, and sales goals.
Continuously seek out opportunities for personal and professional development to enhance job performance.
Where is this job?
This job is located at Mumbai, Maharashtra, India
Job Qualifications
Bachelor’s Degree In A Relevant Field Such As Business, Communications, Or Customer Service.
At Least 2 Years Of Experience In A Customer Support Or Service Role, Preferably In A Technical Or Scientific Industry.
Strong Communication Skills, Both Written And Verbal, With The Ability To Effectively Communicate With Customers And Team Members.
Experience In Coordinating And Managing Customer Support Processes And Workflows.
Familiarity With Crm Systems And Other Customer Support Tools, As Well As The Ability To Learn New Software Quickly.
Required Skills
Communication
Time Management
Multitasking
Attention To Detail
Conflict Resolution
Customer Service
Teamwork
Organization
Problem-Solving
Adaptability
Prioritization
Emp
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
Empathy
