Are you passionate about solving technical challenges and providing exceptional customer service? Look no further than Beckman Coulter! We are currently seeking a highly skilled Field Service Engineer to join our dynamic team. As a Field Service Engineer at Beckman Coulter, you will have the opportunity to work with cutting-edge technology and make a positive impact on the healthcare industry. If you have a strong background in engineering, excellent problem-solving skills, and a desire to constantly learn and grow, we want to hear from you! Join us in our mission to improve patient lives with every diagnostic test.
Diagnose and troubleshoot technical issues with Beckman Coulter products in a timely and efficient manner.
Install, repair, and maintain equipment at customer sites to ensure optimal performance.
Provide exceptional customer service by communicating effectively with customers and addressing their needs and concerns.
Utilize technical knowledge and problem-solving skills to resolve complex issues and implement effective solutions.
Proactively monitor and maintain a high level of customer satisfaction.
Continuously learn and stay up-to-date on new products and technologies.
Collaborate with cross-functional teams to ensure timely resolution of customer issues.
Document and report all service activities and provide accurate and timely updates to management.
Adhere to company safety protocols and maintain a safe working environment.
Travel to customer sites within assigned territory as needed.
Participate in training and development programs to enhance technical skills and knowledge.
Represent the company in a professional and positive manner at all times.
Adhere to company policies and procedures.
Maintain inventory of necessary tools and spare parts.
Proactively identify opportunities for improvement and make recommendations to enhance customer satisfaction and service efficiency.
Where is this job?
This job is located at Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Qualifications
Excellent Communication And Customer Service Skills
Bachelor’s Degree In Engineering Or A Related Field
Minimum Of 2 Years Experience In A Customer-Facing Technical Role
Proficiency In Troubleshooting And Repairing Complex Instrumentation And Systems
Strong Knowledge Of Electronic And Mechanical Systems
Required Skills
Training
Troubleshooting
Time Management
Technical Support
Customer Service
Quality Control
Instrumentation
Equipment Maintenance
Software Installation
Repair
Diagnostics
Calibration
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
