Welcome to JCPenney, where we pride ourselves on providing a seamless shopping experience for our customers. As a Sales Floor Assistant, you will play a vital role in helping our customers find the perfect products to meet their needs. We are looking for enthusiastic individuals who are passionate about customer service and have a keen eye for fashion and trends. If you are a team player with excellent communication skills and a strong work ethic, we would love to have you join our team.
Greet and welcome customers to the store with a friendly and positive attitude.
Assist customers in finding products and making informed purchasing decisions.
Provide excellent customer service by actively listening to and addressing customer needs and concerns.
Stay up-to-date on current fashion trends and product knowledge to effectively assist customers.
Maintain a neat and organized sales floor by restocking and arranging merchandise.
Assist in maintaining store appearance and cleanliness.
Collaborate with team members to ensure a positive and efficient shopping experience for customers.
Process customer transactions accurately and efficiently.
Communicate any customer feedback or concerns to management.
Adhere to company policies and procedures at all times.
Continuously strive to meet and exceed sales goals.
Attend and actively participate in training and meetings.
Proactively suggest and promote sales and promotions to customers.
Handle customer complaints and returns in a professional and timely manner.
Maintain a positive and professional demeanor at all times to represent the JCPenney brand.
Where is this job?
This job is located at Orlando, FL, USA
Job Qualifications
Strong Communication Skills: A Sales Floor Assistant Must Possess Excellent Communication Skills In Order To Effectively Interact With Customers And Team Members. This Includes Active Listening, Clear Verbal Communication, And Written Communication Skills.
Customer Service Experience: Experience In A Customer-Facing Role, Such As Retail Or Hospitality, Is Essential For A Sales Floor Assistant. They Must Have The Ability To Provide Exceptional Customer Service And Handle Difficult Situations With Professionalism And Patience.
Product Knowledge: A Sales Floor Assistant Should Have A Strong Understanding Of The Products Sold At Jcpenney. This Includes Knowledge Of Different Brands, Styles, And Features Of Products To Assist Customers In Making Informed Purchasing Decisions.
Organizational Skills: The Role Of A Sales Floor Assistant Requires Multitasking And Prioritization To Ensure The Sales Floor Runs Smoothly. They Must Have Strong Organizational Skills And The Ability To Handle Multiple Tasks At Once, Such As Restocking Shelves, Assisting Customers, And Completing Administrative Tasks.
Team Player: Jcpenney Values Teamwork And Collaboration Among Its Employees. A Sales Floor Assistant Must Be A Team Player And Work Well With Others To Achieve Common Goals. This Includes Being Flexible And Adaptable In A Fast-Paced Retail Environment.
Required Skills
Inventory Management
Communication
Time Management
Product Knowledge
Customer Service
Merchandising
Cash Handling
Visual Merchandising
Teamwork
Problem-Solving
Sales Techniques
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
Positivity
