Calvin Klein is seeking a passionate and driven individual to join our team as a Deputy Manager of Customer Experience and Sales. As a global leader in the fashion industry, Calvin Klein is dedicated to providing exceptional customer experience and driving sales. We are looking for a dynamic and results-oriented individual who is committed to upholding our brand values and delivering top-notch service to our customers. In this role, you will have the opportunity to lead and mentor a team while also playing a pivotal role in driving business growth. If you have a strong background in customer service and sales, along with excellent leadership skills, we invite you to apply for this exciting opportunity.
Oversee and manage the day-to-day operations of the customer experience and sales department, ensuring smooth and efficient functioning.
Lead and mentor a team of customer experience and sales associates, providing guidance, support, and coaching to help them achieve their goals and deliver exceptional service.
Develop and implement strategies to enhance the overall customer experience, including but not limited to improving customer satisfaction, loyalty, and retention.
Collaborate with cross-functional teams to develop and execute sales plans and initiatives that drive business growth and meet or exceed targets.
Monitor and analyze sales data and customer feedback to identify areas for improvement, and make recommendations for strategies to optimize performance.
Ensure compliance with company policies and procedures, as well as industry best practices, to maintain high standards of customer service and sales.
Conduct regular training and development sessions for the team to continuously improve their product knowledge, selling techniques, and customer service skills.
Proactively resolve customer complaints and issues in a timely and satisfactory manner, demonstrating strong problem-solving skills and a customer-centric approach.
Act as a brand ambassador for Calvin Klein, promoting our brand values and maintaining a strong presence in the market.
Keep abreast of industry trends and competition, and provide insights and recommendations to senior management to support informed decision-making.
Where is this job?
This job is located at Naples, Metropolitan City of Naples, Italy
Job Qualifications
Minimum Of 3-5 Years Of Experience In A Customer Experience And Sales Role, Preferably In The Retail Or Fashion Industry.
Strong Leadership Skills And Experience Managing A Team, With A Track Record Of Achieving Sales Targets And Providing Exceptional Customer Service.
Excellent Communication And Interpersonal Skills, With The Ability To Interact Effectively With Customers, Colleagues, And Senior Management.
Knowledge Of Current Fashion Trends And A Passion For The Calvin Klein Brand, With The Ability To Provide Expert Product Knowledge And Styling Advice To Customers.
Strong Organizational Skills And The Ability To Multitask And Prioritize In A Fast-Paced Retail Environment.
Required Skills
Inventory Management
Communication
Time Management
Team Management
Product Knowledge
Leadership
Customer Service
Merchandising
Sales Forecasting
Problem-Solving
Sales Strategy
Retail Operations
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Teamwork
Positive Attitude
Active Listening
Adaptability
Problem-Solving
