Welcome to Beckman Coulter, a global leader in biomedical research and clinical diagnostics. We are currently seeking an experienced and highly motivated individual to join our team as an Advanced Coordinator Support for our Service department. In this role, you will be responsible for providing advanced administrative and operational support to our Service Coordinators. The ideal candidate will have a strong background in customer service, excellent organizational skills, and a passion for contributing to the success of our company. If you are looking for a challenging and rewarding career opportunity, we invite you to apply for this role.
Provide advanced administrative support to the Service Coordinators to ensure efficient and effective operation of the department.
Act as a liaison between the Service Coordinators and other departments within the company to facilitate smooth communication and workflow.
Assist in coordinating and scheduling service appointments for customers, ensuring timely and accurate completion.
Maintain and update customer records and service contracts in our database.
Respond to customer inquiries and concerns in a timely and professional manner.
Prepare and distribute reports and other documentation as needed.
Maintain inventory of service supplies and equipment, and place orders as necessary.
Collaborate with the Service Coordinators to identify areas for process improvement and implement solutions.
Assist with training and onboarding of new Service Coordinators.
Handle any other administrative tasks or projects as assigned by the Service Manager.
Where is this job?
This job is located at Centurion, South Africa
Job Qualifications
Bachelor’s Degree In A Related Field Such As Business Administration, Healthcare Administration, Or Life Sciences.
Minimum Of 3-5 Years Experience In A Customer Service Or Support Role, Preferably In The Medical Device Industry.
Strong Organizational Skills And Ability To Manage Multiple Tasks And Priorities.
Excellent Communication And Interpersonal Skills, With The Ability To Work Effectively With Cross-Functional Teams And Customers.
Proficiency In Microsoft Office And Customer Relationship Management (Crm) Software.
Required Skills
Project Management
Data Analysis
Communication
Time Management
Multitasking
Problem Solving
Organizational Skills
Event Planning
Customer Service
Report Writing
Technical
Teamwork
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
