Welcome to Beckman Coulter, a leading global medical technology company dedicated to improving the health and well-being of people around the world. We are currently seeking an Analyst II for our IT Help Desk/Onsite Support team. In this role, you will provide technical support and assistance to our employees to ensure their technology needs are met. If you are a customer-focused individual with a passion for problem-solving and a strong background in IT support, we encourage you to apply.

Provide technical support to employees for all IT-related issues, including hardware, software, and network troubleshooting.

Respond to help desk tickets and resolve issues in a timely and efficient manner.

Communicate with employees in a professional and customer-friendly manner to understand and address their technology needs.

Maintain and update IT documentation and knowledge base to ensure accurate and efficient troubleshooting.

Collaborate with other members of the IT team to resolve complex technical issues.

Install and configure hardware, software, and peripheral devices for employees as needed.

Ensure compliance with company policies and procedures for technology use and security.

Provide onsite support for employees, including setting up and troubleshooting equipment in offices and conference rooms.

Continuously seek opportunities to improve processes and procedures to enhance the user experience.

Keep up-to-date with emerging technologies and industry developments to provide the best possible support to employees.

Where is this job?

This job is located at Bengaluru, Karnataka, India

Job Qualifications

Bachelor’s Degree In Computer Science, Information Technology Or Related Field.

Minimum Of 2-3 Years Of Experience In Providing Technical Support In An It Help Desk Or Onsite Support Role.

Strong Knowledge Of Computer Hardware, Software, And Networking Systems.

Excellent Communication Skills And Ability To Explain Technical Concepts To Non-Technical Users.

Proven Ability To Troubleshoot And Resolve Technical Issues In A Timely Manner.

Required Skills

Documentation

Troubleshooting

Communication

Technical Support

Problem Solving

Customer Service

Network Management

Software Installation

Data Backup

User Training

System Maintenance

Hardware Repair

Soft Skills

Communication

Emotional Intelligence

Leadership

Time Management

Interpersonal Skills

Creativity

Organization

Teamwork

Adaptability

Problem-Solving