Are you a detail-oriented individual with a passion for problem-solving and customer service? Are you looking for a dynamic and fast-paced work environment? Look no further! Lexmark International is seeking a Click and Claim Analyst to join our team. As a Click and Claim Analyst, you will be responsible for investigating and resolving customer claims related to our click charge program. We are looking for someone with excellent analytical skills, a strong attention to detail, and the ability to effectively communicate with both internal and external stakeholders. If you thrive in a collaborative environment and have a drive for providing exceptional service, we encourage you to apply for this exciting opportunity at Lexmark International.
Investigate customer claims related to the click charge program and determine the appropriate course of action for resolution.
Utilize analytical skills to identify trends and patterns in customer claims and develop strategies to prevent future issues.
Maintain detailed and accurate records of customer interactions and claim resolutions.
Communicate effectively and professionally with customers, internal teams, and external partners to address and resolve claims in a timely manner.
Collaborate with cross-functional teams to identify and implement process improvements for the click charge program.
Stay up-to-date on company policies, procedures, and product knowledge to effectively address customer inquiries and concerns.
Provide exceptional customer service by actively listening to and empathizing with customers, and working to exceed their expectations.
Utilize problem-solving skills to assess customer situations and provide appropriate solutions.
Adhere to company standards and guidelines for handling customer information and confidential data.
Work in a fast-paced and dynamic environment, while maintaining a high level of attention to detail and accuracy.
Meet and exceed performance metrics and goals related to customer satisfaction and claim resolution.
Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Take ownership of customer issues and follow through to ensure timely and satisfactory resolution.
Collaborate with team members to share knowledge and best practices for effective claim resolution.
Uphold the company’s values and represent the organization in a professional and positive manner at all times.
Where is this job?
This job is located at Cebu City, 6000 Cebu, Philippines
Job Qualifications
Strong Analytical And Problem-Solving Skills.
Excellent Communication And Interpersonal Skills.
Bachelor’s Degree In Business Administration, Finance, Or Related Field.
Minimum Of 2 Years Experience In A Customer Service Or Claims Processing Role.
Proficiency With Computer Systems And Data Entry.
Required Skills
Quality Assurance
Process Improvement
Data Analysis
Communication
Time Management
Multitasking
Attention To Detail
Problem Solving
Customer Service
Collaboration
Organization
Technical Troubleshooting
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
