Are you a highly organized and customer-focused individual looking for an exciting opportunity to lead a team and drive client satisfaction? Canon is seeking a Client Service Delivery Manager to join our dynamic and growing team. In this role, you will be responsible for managing the delivery of our services to our valued clients, ensuring their needs are met and exceeded. If you have a proven track record in client service management, strong leadership skills, and a passion for delivering exceptional customer experiences, we want to hear from you!
Lead and manage a team of client service representatives to ensure efficient and effective delivery of services to clients.
Develop and implement strategies to enhance client satisfaction and retention.
Monitor and analyze client feedback to identify areas for improvement and make necessary adjustments.
Collaborate with cross-functional teams to address client needs and concerns.
Develop and maintain strong relationships with clients to understand their specific requirements and provide personalized solutions.
Train and onboard new team members to ensure consistency in service delivery.
Conduct performance evaluations and provide feedback to team members.
Create and maintain client service delivery standards and procedures.
Manage and prioritize workload to meet client deadlines and expectations.
Continuously evaluate and improve processes to increase efficiency and client satisfaction.
Handle escalated client issues and provide timely resolutions.
Stay updated on industry trends and best practices to ensure the delivery of cutting-edge services.
Collaborate with sales teams to identify and pursue new business opportunities.
Monitor and manage client service metrics and report on performance to senior management.
Represent the company in client meetings and presentations.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications
Bachelor’s Degree In Business Administration, Marketing, Or A Related Field
Excellent Communication And Interpersonal Skills
Minimum Of 5 Years Of Experience In Client Service Or Account Management
Strong Understanding Of Canon’s Products And Services
Proven Track Record Of Successfully Managing And Delivering On Client Expectations
Required Skills
Contract Management
Project Management
Account Management
Communication
Time Management
Budget Management
Customer Service
Relationship Management
Sales Support
Team Leadership
Problem-Solving
Client Satisfaction
Soft Skills
Communication
Emotional Intelligence
Leadership
Time Management
Critical Thinking
Teamwork
Collaboration
Adaptability
Problem-Solving
Cultural Awareness
