Are you a natural leader with a passion for driving results and developing a high-performing team? Do you have extensive experience in the field of customer operations and a strong understanding of supply chain processes? If so, we have an exciting opportunity for you to join our team as a COS Manager at Lexmark International. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and operational efficiency. We are seeking a motivated and experienced individual who is ready to take on new challenges and drive our customer operations to new heights. If this sounds like you, we would love to hear from you!
Lead and manage a team of customer operations specialists to ensure high performance and productivity.
Develop and implement strategies to improve customer satisfaction and operational efficiency.
Monitor and analyze customer operations metrics to identify areas for improvement.
Collaborate with cross-functional teams to streamline supply chain processes and optimize operations.
Provide guidance and support to team members, including coaching and training opportunities.
Conduct regular performance evaluations and provide constructive feedback to team members.
Ensure compliance with company policies and procedures, as well as industry regulations.
Develop and maintain relationships with key stakeholders, including customers and vendors.
Stay updated on industry trends and best practices in customer operations and supply chain management.
Proactively identify potential issues and implement solutions to prevent or resolve them.
Participate in strategic planning and budgeting processes for customer operations.
Foster a positive and collaborative work environment that promotes teamwork and innovation.
Effectively communicate with all levels of the organization, from front-line employees to executive leadership.
Stay organized and prioritize tasks to meet deadlines and achieve goals.
Continuously seek opportunities for process improvement and implement changes as needed.
Where is this job?
This job is located at Cebu City, 6000 Cebu, Philippines
Job Qualifications
Bachelor’s Degree In Business Administration, Management, Or A Related Field.
3-5 Years Of Experience In Managing A Customer Order Support Team In A Fast-Paced Environment.
Strong Understanding Of Order Management Processes And Systems, Preferably In The Technology Industry.
Excellent Leadership And Communication Skills, With The Ability To Motivate And Develop A Team.
Proven Track Record Of Meeting And Exceeding Customer Satisfaction Targets And Driving Process Improvements.
Required Skills
Change Management
Process Improvement
Strategic Planning
Project Management
Vendor Management
Data Analysis
Quality
Budget Management
Team Leadership
Performance Evaluation
Cross-Functional Collaboration
Technical Expertise
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Organization
Teamwork
Adaptability
Problem-Solving
