Welcome to Ball Corporation, where we are committed to providing top-quality packaging solutions for our customers. We are currently seeking a highly organized and detail-oriented individual to join our team as a Customer Account Controller. As a Customer Account Controller, you will be responsible for managing and maintaining strong relationships with our valued customers, while also ensuring accurate and timely financial transactions. If you are a self-motivated team player with excellent communication skills and a strong understanding of accounting principles, we invite you to apply for this exciting opportunity.
Establish and maintain strong relationships with customers to ensure their satisfaction with our products and services.
Manage all financial transactions related to customer accounts, including invoicing, payments, and credits.
Monitor customer account balances and proactively address any discrepancies or issues.
Collaborate with internal teams to ensure timely and accurate delivery of products and services to customers.
Communicate with customers regularly to provide updates on their account status and address any questions or concerns.
Use accounting software and tools to accurately track and record all customer account activity.
Analyze customer data and reports to identify trends and make recommendations for improving account management processes.
Proactively identify potential issues or risks related to customer accounts and take appropriate actions to mitigate them.
Maintain confidentiality and adhere to all company policies and procedures when handling sensitive customer information.
Continuously strive to improve customer satisfaction and retention through exceptional service and support.
Collaborate with cross-functional teams to develop and implement strategies for increasing customer loyalty and retention.
Stay up-to-date on industry trends and best practices related to customer account management.
Assist in the development and maintenance of standard operating procedures for customer account management.
Provide training and support to team members on customer account management processes and procedures.
Contribute to the overall success of the company by actively participating in team meetings and sharing ideas for improvement.
Where is this job?
This job is located at Luton LU1 3LG, UK
Job Qualifications
Bachelor’s Degree In Accounting, Finance, Or Related Field
Excellent Communication And Interpersonal Skills
Minimum Of 3 Years Of Experience In Customer Account Management Or Related Role
Strong Understanding Of Accounting Principles And Practices
Proficient In Microsoft Office And Accounting Software (E.g. Sap, Quickbooks)
Required Skills
Financial Analysis
Communication Skills
Data Entry
Account Management
Attention To Detail
Customer Service
Billing
Sales Support
Organization
Invoicing
Problem-Solving
Excel Proficiency
Soft Skills
Communication
Conflict Resolution
Leadership
Time Management
Creativity
Flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
