Full job description
1. Will solely be responsible for leading the complete customer experience at ExclusiveLane.
2. Will be solely responsible for handling all the customer queries for ExclusiveLane.com, social media & other marketplaces.
3. Strategizing & implementing the processes with different departments to enhance the customer experience.
4. Taking customer feedbacks post sales & escalating the relevant feedback to the concerned teams.
5. Regular follow-ups with the customers for any pending issue, delayed dispatch of the product or delayed delivery.
6. Weekly report generation & compilation of the customer queries with suggested improvements.
Job Type: Full-time
Pay: ₹10,000.00 – ₹20,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Application Question(s):
- Have you any experience in Ecommerce Industry?
- what was you percentage in 10th & 12th?
- Are you responsible to handle customer queries and follow up with Customers on daily basis?
- Had you worked on VLOOKUP & Pivot table in Excel?
- what’s your Notice Period?
- What’s Your Current Salary?
- What’s your Salary Expectation?
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Preferred)
Work Location: Remote
