Welcome to JCPenney, where every customer’s experience is our top priority. We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Supervisor I. In this role, you will be responsible for leading and coaching a team of customer service associates to provide exceptional service and ensure customer satisfaction. The ideal candidate will have a passion for delivering an outstanding customer experience, strong leadership skills, and the ability to thrive in a fast-paced retail environment. Join us in creating memorable shopping experiences for our valued customers at JCPenney.
Oversee and manage a team of customer service associates to ensure they provide exceptional service to every customer.
Lead by example and demonstrate a positive and customer-centric attitude towards all interactions with customers.
Train and coach team members on customer service best practices and company policies.
Create and maintain a welcoming and friendly atmosphere for customers in the store.
Handle customer escalations and resolve any issues or complaints in a timely and professional manner.
Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
Collaborate with other departments, such as sales and operations, to ensure a seamless and enjoyable customer experience.
Set and review performance goals for team members and provide regular feedback and recognition.
Stay updated on product knowledge and promotions to effectively assist customers with their inquiries and purchases.
Implement and uphold company policies and procedures to maintain a safe and secure shopping environment for customers and associates.
Assist with scheduling and staffing to ensure adequate coverage for peak shopping periods.
Foster a positive and inclusive work culture among team members.
Adhere to all company standards and compliance regulations.
Attend training and development programs to enhance skills and knowledge.
Maintain a high level of professionalism and represent the JCPenney brand at all times.
Where is this job?
This job is located at Myrtle Beach, SC, USA
Job Qualifications
Minimum Of 2 Years Of Experience In A Supervisory Role, Preferably In A Customer Service Or Retail Environment.
Excellent Communication Skills, Both Verbal And Written, With The Ability To Effectively Communicate With Customers And Team Members.
Strong Leadership Skills And The Ability To Motivate And Coach Team Members To Provide Exceptional Customer Service.
Proficiency In Using Customer Service Software And Other Relevant Technology, With The Ability To Learn New Systems Quickly.
Knowledge Of Retail Operations And Merchandising, With A Focus On Creating A Positive And Seamless Customer Experience.
Required Skills
Communication
Time Management
Coaching
Team Management
Leadership
Conflict Resolution
Customer Service
Problem-Solving
Adaptability
Sales Strategy
Retail Operations
Performance Evaluation
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Critical Thinking
Teamwork
Adaptability
Problem-Solving
