Position: Remote Customer Service Representative
Company: American Specialty Health
Salary: Starting at $15/hr, with potential to earn $16/hr within the first year (plus merit and bonuses)
Location: Remote (Work from Home)
Job Type: Full-Time, Part-Time, and Seasonal
About the Role:
American Specialty Health is seeking passionate customer service professionals to join our call center and assist members of our Fitness Programs. As a Customer Service Representative, you will play a key role in helping members navigate their association with ASH, providing exceptional customer service to support their health and wellness goals.
Responsibilities:
- Respond to incoming calls regarding ASH Fitness programs in a professional and courteous manner.
- Accurately record and process member information in the system.
- Provide answers to member questions by following standard policies and procedures.
- Maintain positive relationships with both internal and external customers.
- Handle member issues efficiently, escalating when necessary.
- Manage time to ensure calls are answered and follow-ups are conducted within required timeframes.
- Ensure confidentiality of member data and participate in team meetings.
Qualifications:
- High school diploma or equivalent.
- At least one year of experience in customer service; inbound call center experience preferred.
- Basic experience with MS Office.
- Healthcare experience is a plus.
- Ability to manage time effectively and prioritize tasks.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and resolve issues with a positive attitude.
Remote Worker Considerations:
- This position requires a reliable internet connection (minimum download speed of 50 Mbps, 10 Mbps upload speed).
- A dedicated work area at home with company-provided technology equipment.
- Must be able to participate in video meetings.
Benefits and Pay:
- Full-time and Part-time: Starting at $15/hr with the potential for $16/hr in the first year, plus merit-based increases.
- Seasonal workers: Starting pay at $15/hr.
- Bonus opportunities based on meeting Key Job Accountabilities after 6, 12, and 24 months.
- Work-from-home flexibility with company-provided equipment.
- Equal Opportunity Employer: ASH encourages applications from all individuals regardless of background.
How to Apply:
If you’re ready to support our members and be part of a company dedicated to improving the health and wellness of individuals nationwide, apply now to join our team!
American Specialty Health is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer.
Customer Service Representative, Clinical (Remote, $15/hour/No Degree/Entry Level) id-5164
