Customer Success Executive

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Full job description

Job Title: Customer Support/Success Executive

Company: MLVeda

Location: Remote

Employment Type: Full-time

Work Hours: US hours mandatory

Salary: INR 25,000 to INR 35,000 Monthly plus a performance-based bonus

About MLVeda:

MLVeda is a fast-growing SaaS firm specializing in commerce enablement. We design scalable, user-friendly apps and solutions for platforms like Shopify, BigCommerce, Thinkific, Wix, and more to enhance conversions and revenue. With over 10 years of experience, we empower e-commerce merchants globally with cutting-edge tools.

Job Description:

We are seeking a driven and detail-oriented Customer Support/Success Executive ready to learn and grow in the e-commerce space. The role involves supporting customers, analyzing performance, and representing our apps to a global clientele.

This role demands exceptional communication, technical learning ability, and the drive to go above and beyond for customer satisfaction. Sales leads will come to you—there are no cold calls required, but the work involves proactive engagement with customers to ensure success.

Key Responsibilities:

Customer Success and Support:

  • Provide timely and effective chat and email support to customers.
  • Assist with onboarding and ensure smooth adoption of MLVeda’s solutions.

Performance Analysis and Strategy:

  • Analyze customer performance metrics and recommend improvements.
  • Collaborate with internal teams to address customer feedback and enhance app features.

Proactive Customer Engagement:

  • Respond to new leads and potential customers via well-drafted emails.
  • Represent MLVeda’s apps and services professionally.

Problem-Solving:

  • Troubleshoot technical issues and coordinate with the development team for resolutions.
  • Educate customers on app functionality and e-commerce best practices.

Documentation and Reporting:

  • Maintain accurate records of customer interactions and feedback.
  • Generate detailed performance reports for management review.

Requirements:

Technical Learning Ability:

  • Keen interest in understanding e-commerce platforms like Shopify and BigCommerce.
  • Ability to grasp technical concepts and provide effective solutions.

Communication Skills:

  • Excellent grammar and verbal communication skills in English.
  • Ability to convey ideas clearly and confidently in emails and chats.

Customer-Centric Approach:

  • Strong problem-solving skills with a customer-first mindset.
  • Previous experience in customer success or support roles is a plus.

Proactive and Organized:

  • Self-starter with strong organizational skills and attention to detail.
  • Comfortable managing multiple customer queries and tasks efficiently.

Tech Proficiency:

  • Familiarity with tools like Excel, Word, and basic CRM systems.
  • SaaS or e-commerce platform experience is an advantage.

What We Offer:

  • Competitive salary of INR 25,000 to INR 35,000 Monthly plus performance-based bonuses.
  • Remote work flexibility with US hours.
  • Learning and growth opportunities in the e-commerce SaaS industry.
  • Exposure to global platforms like Shopify and BigCommerce.

Important Application Note:

This position is for ambitious individuals ready to face challenges head-on. Applications failing to meet the requirements will not be considered. To apply:

  • Submit your resume and cover letter.
  • Include a detailed explanation of your customer success/support experience.
  • Attach a 1-minute voice note explaining your understanding of the role and why you are a good fit. Applications without the voice note will be automatically rejected.

If you are ready to build your career in e-commerce and deliver exceptional customer experiences, apply now!

Job Type: Full-time

Pay: ₹300,000.00 – ₹420,000.00 per year

Benefits:

  • Provident Fund
  • Work from home

Schedule:

  • Monday to Friday
  • Rotational shift
  • US shift
  • Weekend availability

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your current monthly salary?
  • What is your expected monthly salary?

Experience:

  • total work: 1 year (Required)

Shift availability:

  • Overnight Shift (Preferred)
  • Night Shift (Preferred)

Work Location: Remote

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