At Visa, we are constantly innovating and pushing the boundaries of our industry to provide the best services for our clients and customers. As the Director of Market Intelligence & Human Centered Design, you will play a crucial role in driving the company’s growth and success through your expertise in market research and human centered design principles. We are seeking a driven and experienced professional to lead our team in identifying market trends, understanding customer needs, and utilizing human centered design to create innovative solutions. If you are a strategic thinker with a passion for data-driven insights and customer-centric design, we invite you to join our dynamic team and make a significant impact on our company’s future.
Develop and implement strategic plans for market intelligence and human centered design within the company.
Lead and mentor a team of market intelligence and human centered design professionals to drive innovation and excellence in our services.
Conduct thorough market research and analysis to identify industry trends and customer needs, and utilize this information to inform business decisions.
Utilize human centered design principles to create user-centric solutions that meet the needs and expectations of our clients and customers.
Collaborate with cross-functional teams to integrate market intelligence and human centered design into product development and marketing strategies.
Develop and maintain relationships with external partners and vendors to stay updated on market trends and incorporate best practices into our processes.
Present findings and recommendations to senior leadership and key stakeholders to inform business strategy and drive growth.
Monitor and track the success of market intelligence and human centered design initiatives and make adjustments as needed.
Stay updated on the latest advancements and best practices in market intelligence and human centered design, and continually seek ways to enhance our processes and approaches.
Foster a culture of innovation, collaboration, and continuous improvement within the team and across the organization.
Where is this job?
This job is located at Ashburn, VA, USA
Job Qualifications
Extensive Experience In Market Intelligence And Human Centered Design: The Ideal Candidate Should Have A Minimum Of 7-10 Years Of Experience In Market Intelligence And Human Centered Design, With A Proven Track Record Of Delivering Successful Projects And Initiatives In These Areas.
Strong Analytical And Strategic Thinking Skills: The Director Should Possess Strong Analytical Skills And The Ability To Interpret Complex Data And Market Trends To Inform Strategic Decision Making. They Should Also Be Able To Think Creatively And Identify New Opportunities For Growth And Innovation.
Excellent Communication And Collaboration Skills: This Role Will Involve Working Closely With Cross-Functional Teams, As Well As Presenting Findings And Recommendations To Senior Leadership. The Director Should Have Exceptional Communication Skills And The Ability To Build Strong Relationships With Stakeholders At All Levels.
Leadership Experience: The Director Should Have Previous Experience Leading A Team And Managing Direct Reports. They Should Be Able To Provide Guidance And Support To Team Members, As Well As Effectively Manage Resources And Budgets.
Knowledge Of The Payments Industry: A Strong Understanding Of The Payments Industry, Including Current Trends, Technologies, And Competitors, Is Essential For This Role. The Ideal Candidate Should Also Have A Deep Understanding Of Visa’s Products And Services And Be Able To Leverage This Knowledge To Drive Business Growth.
Required Skills
Project Management
Market Research
Design Thinking
Data Analytics
Consumer Insights
Stakeholder Management
Strategic Analysis
Customer Experience
Competitive Intelligence
Trend Forecasting
Innovation Strategy
Soft Skills
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Problem Solving
Time Management
Creativity
Teamwork
Adaptability
