Ecommerce Specialist

As an E-commerce Platform Executive you will play a critical role in managing and optimizing our company’s presence on platforms like Amazon, Flipkart, eBay, and IndiaMART, . Your responsibilities will include overseeing product listings, monitoring performance metrics, managing inventory, and implementing strategies to drive sales and enhance customer satisfaction across multiple online channels.

Responsibilities:

1. Platform Management: Manage the setup and maintenance of our company’s storefronts and product listings on Amazon, Flipkart, eBay, and IndiaMART.

• Ensure all product listings are accurately created, optimized, and updated with high-quality images, compelling descriptions, and relevant keywords.
• Administer the day-to-day operations of the company’s presence on various e-commerce platforms including Amazon, Flipkart, eBay, and IndiaMART.

2.Inventory and Order Management:

• Create, update, and optimize product listings across platforms ensuring accuracy, consistency, and compliance with platform guidelines.
• Monitor inventory levels and coordinate with the warehouse team to ensure sufficient stock availability to meet customer demand.
• Process orders promptly and accurately, ensuring timely shipping and delivery while maintaining high standards of customer service.

3.Order Processing and Fulfillment: Manage online orders efficiently, from order placement to fulfillment, ensuring timely processing, accurate shipping, and delivery. Liaise with logistics partners to streamline the fulfillment process.

4.Performance Monitoring: Track key performance indicators (KPIs) such as sales, conversion rates, traffic, and customer feedback on each platform. Analyze performance data to identify trends, opportunities, and areas for improvement.

5.Competitor Analysis: Conduct regular analysis of competitor activities, pricing strategies, product assortment, and promotional tactics on e-commerce platforms. Extract insights to refine our own strategies and remain competitive.

6.Customer Service and Feedback Management: Respond promptly to customer inquiries, feedback, and complaints across platforms. Address customer issues effectively to ensure a positive shopping experience and maintain high customer satisfaction ratings.

7.Content Optimization: Collaborate with marketing and content teams to develop compelling product descriptions, images, videos, and other multimedia content to enhance product visibility and drive conversions.

8.Digital Marketing Support: Assist in the execution of digital marketing campaigns and promotions tailored for e-commerce platforms. Coordinate with the marketing team to optimize ad placements, keywords, and targeting for maximum ROI.

9.Platform Updates and Compliance: Stay updated on platform policies, algorithms, and best practices. Ensure compliance with platform rules and regulations to maintain a strong and sustainable presence.

Qualifications:

• Bachelor’s degree in business, marketing, e-commerce, or related field.
• 1-2 years of experience in e-commerce operations, preferably with hands-on experience managing multiple platforms like Amazon, Flipkart, eBay, and IndiaMART.
• Proficient in using e-commerce platforms’ seller portals, tools, and analytics dashboards.
• Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Detail-oriented with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Familiarity with digital marketing principles and techniques is a plus.
• Problem-solving mindset with the ability to adapt to changing priorities and requirements.

Location: ERNAKULAM

Employment Type: FULL TIME

Salary: 12000-15000 (BASED ON THE CANDIDATE QUALIFICATION AND EXPERIENCE

Benefits: Incentives for meeting the company target

Application Process: send a resume and cover letter to info@esperermotors.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,000.00 – ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• are you a car enthusiastic person ?
• Experiance in Photoshop ,Adobe illustator and editing software ?

Education:

• Bachelor’s (Preferred)

Experience:

• E-commerce: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)
• Tamil (Required)
• Kannada (Required)

Location:

• Ernakulam, Kerala (Required)

Work Location: In person

Application Deadline: 15/02/2025
Expected Start Date: 01/03/2025