Hello! We are excited to announce an opening for a Field Service Engineer at Beckman Coulter. As a leader in the life sciences and diagnostics industry, we are seeking a dedicated and experienced individual to join our team. In this role, you will have the opportunity to travel daily to customer sites and provide technical support for our cutting-edge equipment. We are looking for someone with a strong technical background and a passion for customer service. If you are a self-motivated problem-solver who enjoys working in a fast-paced and dynamic environment, we would love to hear from you!
Provide technical support for Beckman Coulter’s equipment at customer sites.
Troubleshoot and diagnose technical issues with equipment.
Conduct regular maintenance and repairs on equipment to ensure optimal performance.
Collaborate with customers to understand their needs and provide solutions.
Communicate effectively with customers to provide guidance and updates on equipment status.
Maintain accurate records of service calls and equipment maintenance.
Keep up-to-date with industry trends and advancements in technology.
Train customers on proper use and maintenance of equipment.
Collaborate with internal teams to share knowledge and improve processes.
Represent Beckman Coulter in a professional and positive manner.
Adhere to all safety protocols and procedures while on customer sites.
Continuously strive to improve customer satisfaction and build strong relationships.
Identify and report any product issues or improvements to the appropriate teams.
Adhere to company policies and procedures.
Travel to customer sites daily to provide on-site support.
Work independently and manage time effectively to meet customer needs.
Maintain a high level of professionalism and customer service at all times.
Participate in ongoing training and development to enhance technical and customer service skills.
Collaborate with sales teams to identify potential sales opportunities.
Represent Beckman Coulter at industry events and conferences.
Where is this job?
This job is located at Rochester, NY, USA
Job Qualifications
Technical Expertise: A Field Service Engineer At Beckman Coulter Should Possess A Strong Technical Background In The Field Of Biomedical Equipment, Including A Thorough Understanding Of Electronic And Mechanical Systems.
Customer Service Skills: As The Primary Point Of Contact With Customers, A Field Service Engineer Should Have Excellent Communication Skills And The Ability To Provide High-Quality Customer Service, Including Responding To Inquiries And Resolving Technical Issues Efficiently.
Troubleshooting Abilities: A Successful Field Service Engineer Should Be Able To Quickly Diagnose And Troubleshoot Complex Technical Problems, Both Independently And In Collaboration With Other Team Members.
Time Management And Organizational Skills: This Role Requires Traveling To Different Customer Locations On A Daily Basis, So A Field Service Engineer Should Be Able To Effectively Manage Their Time And Prioritize Tasks To Ensure Timely And Efficient Completion Of Service Calls.
Adaptability And Flexibility: The Job Of A Field Service Engineer At Beckman Coulter May Involve Working In A Variety Of Environments, Such As Hospitals, Laboratories, And Research Facilities. Therefore, Candidates Should Possess The Ability To Adapt To Different Work Environments And Be Flexible With Their Schedules.
Required Skills
Communication
Time Management
Multitasking
Diagnostic Skills
Customer Service
Analytical Thinking
Equipment Maintenance
Mechanical Aptitude
Problem-Solving
Adaptability
Technical Troubleshooting
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time Management
Creativity
Teamwork
Collaboration
Adaptability
Problem-Solving
