At Beckman Coulter, we are seeking a skilled and driven Field Service Engineer to join our dynamic team. As a global leader in the development and manufacturing of innovative medical diagnostics and research equipment, we are committed to providing our customers with the highest level of service and support. As a Field Service Engineer, you will have the opportunity to work directly with our customers, troubleshooting and repairing our state-of-the-art equipment in the field. We are looking for individuals who are passionate about technology, have excellent problem-solving skills, and thrive in a fast-paced environment. If you are a driven and customer-focused individual with a strong technical background, we would love to hear from you!
Provide exceptional technical support to customers by troubleshooting and repairing complex medical diagnostics and research equipment in the field.
Develop and maintain positive relationships with customers to ensure their needs are met and their equipment is functioning at the highest level.
Perform preventative maintenance and routine service on equipment to ensure optimal performance and customer satisfaction.
Communicate effectively with customers to understand their concerns and provide appropriate solutions.
Stay up-to-date with the latest technology and advancements in the field to ensure the highest level of technical expertise.
Collaborate with cross-functional teams to identify and resolve technical issues in a timely manner.
Maintain accurate records of service visits, repairs, and equipment status to ensure efficient and effective service delivery.
Train customers on proper equipment usage and maintenance to minimize downtime and ensure optimal performance.
Adhere to all safety protocols and guidelines while working on customer sites to ensure a safe and secure work environment.
Continuously strive to improve service processes and procedures to enhance customer satisfaction and increase efficiency.
Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications
Excellent Troubleshooting And Problem-Solving Skills.
Bachelor’s Degree In Electrical Engineering, Biomedical Engineering, Or A Related Field.
Minimum Of 3 Years Of Experience In A Field Service Or Technical Support Role.
Strong Knowledge Of Medical Diagnostic Equipment And Instrumentation.
Ability To Work Independently And Travel Extensively To Customer Sites.
Required Skills
Documentation
Troubleshooting
Communication
Time Management
Customer Service
Quality Control
Equipment Maintenance
Problem-Solving
Diagnostic Testing
Technical Knowledge
Repair
Calibration
Soft Skills
Communication
Conflict Resolution
Customer Service
Leadership
Time Management
Creativity
Attention To Detail
Teamwork
Adaptability
Problem-Solving
